K Ashline
We had a leak outside between meter and house. Fenwick was here within an hour. Nathan was great. He worked so hard to find that leak (line was like 2 ft down) and then repair it. We’ve used fenwick before and techs are always polite and great.
Response from owner
January 16, 2026
Other reviews
Richard Nay
Our technician, Ryan Wilson, was courteous, very professional, and took care of our A/C problem in an expedient manner, explaining the process as he proceeded. I would give Ryan my highest recommendation. Thanks Fenwick Waychoff's!! Rich Nay ☺️
23csx
Service Technician James did a fantastic job repairing my homes water pipe. Definitely prompt and Professional. Fenwick came out the same day. Nice availability.
Heather D
We have been customers of Waychoff’s since 2017. We signed up for their routine maintenance and purchased every extra filter or accessory (light, tstat) they recommended. When our AC had to be replaced in 2020 we installed the unit they recommended. When our new unit was around three years old, we started having problems. We have been completely without AC 4 times before today’s break down. Each breakdown took days to resolve (the worst was 5days) because they don’t carry the parts for the unit they installed. We stuck with them because the unit was under warranty but started wondering about their abilities after the second breakdown. This current breakdown is the third in 4 months! When the tech arrived today, before even looking at the unit he started out by telling us it was out of warranty (they just replaced parts 5 weeks ago) and that the design of our system is problematic (we’ve never been told this). Since we always get a different tech, we felt he may not be aware of all of the prior issues so we started explaining and questioning what the problem could be this time and if they could fix it. He became frustrated quickly and told us it would be better if we called someone else. Reflecting on his visit now, I think he showed up expecting a confrontation and was prepared to argue with us about anything being covered under warranty. We also wonder if they are frustrated because they can’t fix our AC and wiling to lose a customer rather than make it right at this point. So now, we have a new company coming this afternoon. Praying they are more qualified.
Sylvester Ivey
Today I had one of the most professional and patient service technician from Fenwick. William was very polite and courteous and he demonstrated extreme patience as he installed (2) thermostats for my existing units. One of the thermostats that I provided was damaged and William took the time to drive and get another one. I know the time that was taken from his day is very valuable, but he made me feel like my installations were more valuable. That’s the kind of service that I seek especially when it comes to my HVAC units. Great Job William! You have gained a repeat customer with Fenwick.