Narasimha Rao Aregadda
Terrible Experience with this company - have been without AC for over 10 days, with two babies living in the home . A technician diagnosed the failed compressor and said parts would arrive in 2–3 days, yet there has been no clear update since. Despite calling multiple times, I never received a direct response or escalation to a supervisor. It feels like they never truly care about customer concerns — customer service is the worst I’ve experienced, with multiple layers to go through just to reach the right department. This lack of urgency and accountability is unacceptable, especially in extreme summer heat.
Response from owner
September 5, 2025
Other reviews
Mike Novy
The Fenwick technicians changed out my air conditioning unit on a Sunday. They were professional and courteous, and respected my property. Also not to forget Holly Wiegmann our comfort consultant was very knowledgeable and went over our options in detail. Thank You!!!!!
Barrington McFarlane
Michael Bowen was very knowledgeable about his profession and completed the job in a very efficient manner. Left the area completely clean.
Mike Maynard (CHUDD)
Fast efficient and professional! Great experience getting a new water heater install and they made sure the job was done more than right!
Patti Wilson
Recently had a problem with water intrusion running into my owners bedroom and closet. The main drain in my owners bathroom had water backing up through the shower drain and the toilet was gurgling. Fenwick was able to schedule a technician to be here within a couple of hours. Technician was prompt and was able to quickly diagnose the problem and make recommendations on how to best handle the problem. Fenwick has a warehouse nearby and the parts were delivered in less than a hour which allowed the work to be completed the same day. The technician explained everything completely and did an excellent job of cleaning the entire work area. Everything was back in working order within six hours. Their price was exactly what I was quoted and very reasonable. This is not the first time I’ve called them and needed a quick response - they never disappoint and always make me confident that I can rely on them for future plumbing work! 05/02/25 The hose connections outside were corroded and couldn’t get the hose disconnected. Nathan arrived on time and explained what the problem was and gave me a quote for the service. He also offered me the military and senior discount which I usually forget to ask for. The service was completed promptly and at the price I was quoted. Nathan kept me informed of the service as he was working.