Pedro Claudio

Julie McWhorter

We had emergency stopped up plumbing issue at 11:30 pm, causing all drains from the kitchen to the street to back up into the master shower. We called and a super customer service rep answered the phone on the 2nd ring! He scheduled a call for 8:00 am the next morning and Shawn arrived on time and promptly solved the issue in just a few minutes.... which begs the question Why was the charge almost $600? That was a surprise... Fenwick has always been reasonably priced for my customers... I was totally surprised by the charge. But, the service was great and Shawn was excellent.... he had super customer service skills.... courteous, friendly, and knew how to solve the problem quickly and effectively. He gets a "10"..... the highest-ranking!

Henry Rose

Professionally done job to replace connection at water meter. Steve did a great job and explained the issue. Recommend Fenwick.

Albert Ganzemuller

We were taken advantage of from a Jacksonville company when we needed help. DO NOT use this company for any plumbing, cooling or heating needs even if it’s an emergency. Please read the following: We called FENWICK for assistance with our HVAC. During a recent cold snap our HVAC system froze and required immediate attention. A technician arrived and said he couldn’t work on the system until it was defrosted. If it wasn’t frosted that night, he wasn’t sure when he or any other associate could return. He said it would cost $188.00 to defrost the system. For over an hour the associate and I, in freezing temperatures, late in the evening, using hot water from our bathroom tub and our buckets, defrosted the unit. He diagnosed the problem and said we needed a Heat Pump Defroster Sensor. (part number: HH18HA279). The part had to be ordered and would take 5 to 7 days and the part would cost $441.00. Installation could take another 5 to 7 days. FENWICK charged us $89.00 for the service visit and $188.00 to defrost the unit. The part was installed about a week later. While waiting for the part I went to their web site and found that 3 coupons were available but were not offered. We asked the technician why he didn’t offer the coupons to which he replied “that’s up to you”. I took a photo of the part number and found that the part was sold by FACTORY AUTHORIZED PARTS. I found the part on-line for $31.00 and that it was available from Amazon and could be delivered free the next day. The final cost was $490.00 for the installation of a $31.00 part. After questioning the cost, FENWICK offered to waive the $89.00 service fee and offered to honor the coupons we found on-line from their web site. Our final cost was $530.00 ($342.00 plus $188.00) for the service call. Caveat Emptor!

Martha B

Fadi arrived on schedule, was very polite and professional and proceeded to assess the problem (a leaky toilet). He diligently worked to get everything done properly, checking all possible causes for the leak. He was very respectful of the fact that I have a 2-year old in my home and the need to keep the doors closed and the front door locked when he had to go out to the truck. I can only say good things about the service he provided. He is a stellar employee and a great representative of the Fenwick company.