Ron VandenOever
The crew from Fenwick did a fantastic job and mean ALL of them. I appreciated their attention to detail. I especially want to commend Demetric. His work was excellent and made me feel like he was working on his own home.
Response from owner
August 27, 2025
Other reviews
Paul Fadil
The plumber from Fenwick found what was wrong with my heater, it was plugged out. He plugged it back in. Took him about a minute. He was great. Then I got a $232 bill. Even the plumber apologized to me for the price and said he was just doing what he was told (all controlled by his Ipad). Upon Calling Fenwick I got a supervisor (Todd - I believe) who told me the plumber did not do a 3-5 minute stop, because I paid for the gas for the truck to come out, I also paid for their honesty, I paid for their reputation, and the knowledge of a licensed plumber who realized that the heater was not plugged in. Again, even the plumber who came out, who was wonderful, apologized to me for the pricing as there was nothing he could do. He even said that they have fought this pricing method because many of the plumbers who work for Fenwick found it unfair. Having the supervisor justify a $232 bill and only try to reduce it when he realized I wasn't an idiot, was more insulting than the bill itself. I guess we have to pay for honesty now. It's no longer just expected. I guess gas must have also increased tremendously since I last checked. This is gouging. Plain and simple. I am appalled that this is their business practice.
Gregory Kovacs
Aaron was prompt and very professional. He completed service in the time he estimated, and provided pictures of our tankless water heater, pointing out areas for future concern. He also answered several questions and provided information about replacement water heaters with improved features for our consideration. Well done, Aaron! Fenwick has always been very reliable and professional in servicing our needs.
Joshua Brady
Appointment was for between the hours of 12-3. I also asked if that meant it would be COMPLETED DURING THAT TIME. The person on the phone said the service should not take more than 30 minutes outside that window. Tech showed up at 2:45. Tech sat in his vehicle for 10 minutes. Tech finally does his job and rings the doorbell at 2:55. The service takes until 3:58 Tech goes to his van and sits on his phone for 24 minutes before finally coming back with paperwork. I will specifically request this tech never steps ony property again.
Drew Smith
Tim was a knowledgeable, capable and personable local who got the effectively got the job done. Unfortunately, I’ll have to see him again but I have confidence in his abilities. 5/5 would recommend.