Sally McAtee
received coupon to waive dispatch fee. Rec'd estimate of $367 after arrival to replace shower cartridge (labor only). i had the part, rec'd from Moen. They lowered the price to $307. They completed the repair in one hour. the repair completed well, but rated '3,' as the cost of $300/hr was excessive.
Response from owner
September 2, 2025
Other reviews
Jessica Santana
We hired Fenwick Services / Waychoff’s AC to address an issue with our Daikin system. Over the course of a month, we paid $1,636.78 for two new dampers after their technician insisted that was the definitive fix. Not only did the repair fail to solve the problem, but our home actually got hotter — rising from 74–76° before service to 82–85° afterward. Multiple visits followed, but their own manager later admitted the damper replacement was ineffective and that a Daikin representative was required. Despite promising to schedule that visit, I discovered days later they hadn’t even contacted Daikin. Meanwhile, my family has been left in an unsafe situation with a 7-month-old baby in 85° heat. I am now forced to hire another HVAC company to properly diagnose and repair the system. I have requested a full refund of $1,636.78 and am preparing a formal complaint to file with state regulators. I cannot recommend this company due to misdiagnosis, ineffective repairs, and failure to follow through on their commitments.
Brian Motsett
Crooks… first off did a gas line extension which had a leak. On 3 occasions they could not find the leak and my wife bought a simple sniffer and found it… when they finally sent someone with the right tools and experience he quickly was able to fix it. That could’ve been disastrous. Called them for a quote to replace about 20 feet of drain pipe. They quoted $12,000 for what was a $2000 job with everybody else
Karen Payne
Michael Bowen is awesome! He replaced my nearly 20 year old hot water heater. Very friendly and professional. Had not used Fenwick before but will again. Thank you! Karen Payne
Richard Sentz
We placed a service call on Tuesday morning and were informed that a technician could arrive before noon, which was faster than we had expected. Tim Allala was the service technician who arrived and he provided excellent service. He was able to resolve the issue in a timely and efficient manner. The quote provided was more than fair. We will definitely keep Fenwick in mind as our go-to in the future. Thank you, on behalf of Gordon Chevrolet of Orange Park!