Scott Durland
Rafael Serrano trouble shooted my plumbing issue, which 3 or 4 other plumbers couldn’t resolve and provided practical solutions that actually worked to address my issue. Rafael was friendly, knowledgeable and practical in his approach. I am very pleased with the work done.
Response from owner
August 15, 2025
Other reviews
Linda Shoemaker
Very good customer service from initial appointment scheduling, texting arrival time and promptness. Highly recommend. Good & not-so-good news..., unable to find leak in kitchen ceiling; recommended a roofing company. Fenwick is my go-to plumbing company! Techs are professional and kind. Appreciate his recommendation rather than just performing something not actually needed then charging a ton! Trust.
Laura Jo Provost
Very good experience with the AC checkup! Wesley was on time and got straight to work. The AC unit was on the roof of the second floor and he took care of it with no complaints. Courteous, professional. A-1!
Julie McWhorter
We had emergency stopped up plumbing issue at 11:30 pm, causing all drains from the kitchen to the street to back up into the master shower. We called and a super customer service rep answered the phone on the 2nd ring! He scheduled a call for 8:00 am the next morning and Shawn arrived on time and promptly solved the issue in just a few minutes.... which begs the question Why was the charge almost $600? That was a surprise... Fenwick has always been reasonably priced for my customers... I was totally surprised by the charge. But, the service was great and Shawn was excellent.... he had super customer service skills.... courteous, friendly, and knew how to solve the problem quickly and effectively. He gets a "10"..... the highest-ranking!
Ethan Neal
I had a terrible experience with Fenwick. An employee from Fenwick (I will not put his name out there) came out to quickly diagnose the entire HVAC needed replacing. The capacitor, the motor to my fans, the defrost board, etc. The entire time making notes of any blemishes in the system saying “the box around the capacitor destroyed it due to conduction” and “the burn marks”, to then serve me my only two options: 1. Replace the parts noted above for $2700, or 2. Get a new system and I can finance. I declined as this seemed very predatory and fear-mongering, to which he immediately did the following: 1. removed “non-essentials”, 2. added coupons, and 3. let me use HIS military discount, all of which got the price down to $1700. I persisted and said I will need to get a second opinion on the HVAC before doing anything, to which he said he “knew a guy” that could stop by after hours and do the exact same quality of work for $1200. I declined again. After all of this, I was charged $89, to which he “graciously” didnt add on the additional $89 that they meant to charge me. How kind. Within 24 hours, I had a family friend take a look, and quickly identify that the capacitor is bad. Within 30 minutes we put a new capacitor in the condenser and the system is working. I understand Fenwick has a “fixed rate” to which they will eat any costs if the price goes above initially expected; however, a capacitor costs $30 at Ace Hardware. Instead of carefully checking each part to identify what can be salvaged and what needs replacing, he decided to try and charge me a blanket 100x fee over the cost of a capacitor which is absurd. To drop the price over $1000 when I gave simple pushback is absolutely absurd as well. This was my first experience with Fenwick - Never again. Do better.