Slick Bender
I needed several shower valves replaced. Michael Bowen did an excellent job showing me options, providing recommendations and pricing, answering my questions, and then completing the work for all three of them by the end of the day. He was extremely knowledgeable, organized and efficient, beyond courteous, a pleasure to talk to, and even took extra care when around my anxious pup. The result was three perfectly functioning and beautiful showers. Very happy, thank you!
Response from owner
February 28, 2025
Other reviews
lgriffin309
Technician was efficient and knowledgeable. He took the time to explain what needed to be done and what I needed to understand concerning what his work discovered. They were also here within 3-4 hours of my call which fell within the window they had committed to.
Colleen Stevens
Nathan with Fenwick was excellent! Courteous & professional & knowledgeable! Extremely pleased! Fixed commode in record time! Fenwick has great customer service and responded promptly to my need- within 4 hours of my call Nathan was here!
Blair Armagost
We've used Waychoff for hvac and electric since we bought the house two and a half years ago. I guess they recently merged with fenwick plumbing? Experiences with hvac have been outstanding so we've been using them exclusively and gave spend thousands with them over the last couple years. Fenwick plumbing was a wildly different experience. Quoted $89 over the phone for "home visit and diagnostic". They even checked the call recording, that's what they said. The plumber came and did the diag. Diag determined nothing was wrong and no repairs were needed. Time to collect payment and he told us the total was $150. The explanation was that since he had to walk around the house and check faucets it was an inspection and the diagnostic quote didn't cover it. Unfortunately for all of us, I'm not paying more because your company terminology is different than the English language and you didn't see fit to clarify at any point before payment collection. After I insisted that I would not be paying more than the quoted price for the diagnostic, since it was indebatably a diagnostic, the manager on the phone threw a little tantrum and said they'll just charge us nothing at all and cancel our upcoming electrical appointment. It was clear that this lack of communication is consistently a problem for them. If you're consistently having this same issue with customers, it's not the customer. This is an easy fix that was handled in such a way that you lost a long term customer (one that's going to need a new hvac system withinin the next few years). If I were the owner I would be furious with this manager.
Breanne Abbott
The technician was great. He was able to fix the kitchen faucet in a timely manner. He was very nice and courteous. I was very happy the cost of service was lower than expected. I would definitely recommend the company.