Lucille Rafidi
I had a plumbing emergency and got affordable services within the hour. Nathan Liska was, prompt, professional, kind, courtesy, and went above and beyond to fix the issue. I am a regular customer and highly recommended this company.
Response from owner
March 25, 2024
Other reviews
Sheryl Blalock
Justin arrived just when he said he would. Within a few minutes he pinpointed the trouble and set to work. He found not just one clog but another one several feet past the original. Once he cleared them, both our bathrooms and kitchen sinks were clear again. He was very professional, courteous and efficient. Thanks Justin!
Joe Reifel
Technician did an outstanding job - he first diagnosed a clog in the water drain, showed how he confirmed that, and then, when the AC kicked off when he didn't expect it, he went deeper and found a component was bad on the motherboard, and showed us how he detected that. This was our first experience with Fenwick, the company did not disappoint.
Melissa T
I just want to shout out Rafael, who came to check a possible leak here at my home. He was very informative and professional and because of that my husband and I wouldn’t hesitate to use Fenwick for any future services!
Albert Ganzemuller
We were taken advantage of from a Jacksonville company when we needed help. DO NOT use this company for any plumbing, cooling or heating needs even if it’s an emergency. Please read the following: We called FENWICK for assistance with our HVAC. During a recent cold snap our HVAC system froze and required immediate attention. A technician arrived and said he couldn’t work on the system until it was defrosted. If it wasn’t frosted that night, he wasn’t sure when he or any other associate could return. He said it would cost $188.00 to defrost the system. For over an hour the associate and I, in freezing temperatures, late in the evening, using hot water from our bathroom tub and our buckets, defrosted the unit. He diagnosed the problem and said we needed a Heat Pump Defroster Sensor. (part number: HH18HA279). The part had to be ordered and would take 5 to 7 days and the part would cost $441.00. Installation could take another 5 to 7 days. FENWICK charged us $89.00 for the service visit and $188.00 to defrost the unit. The part was installed about a week later. While waiting for the part I went to their web site and found that 3 coupons were available but were not offered. We asked the technician why he didn’t offer the coupons to which he replied “that’s up to you”. I took a photo of the part number and found that the part was sold by FACTORY AUTHORIZED PARTS. I found the part on-line for $31.00 and that it was available from Amazon and could be delivered free the next day. The final cost was $490.00 for the installation of a $31.00 part. After questioning the cost, FENWICK offered to waive the $89.00 service fee and offered to honor the coupons we found on-line from their web site. Our final cost was $530.00 ($342.00 plus $188.00) for the service call. Caveat Emptor!