Peter Scholz

christine rabideau

Woke up finding out I needed a hot water tank. Immediately called Fenwick and then scheduled Michael Bowen to come to the rescue. He did a great job providing me options and educating me. Kept me informed on what he was doing and also made sure I confirmed the repairs after he was finished. Great work and I would recommend. Thank you Michael for brightening my day.

Slick Bender

I needed several shower valves replaced. Michael Bowen did an excellent job showing me options, providing recommendations and pricing, answering my questions, and then completing the work for all three of them by the end of the day. He was extremely knowledgeable, organized and efficient, beyond courteous, a pleasure to talk to, and even took extra care when around my anxious pup. The result was three perfectly functioning and beautiful showers. Very happy, thank you!

Carolyn Porter

The service technicians, Dillon and Sean, were on time, professional, knowledgeable and courteous. I was given options for repair or replace of the water heater. Dillon showed me the problems with the water heater and I chose to get a new one. Work was done within a couple of hours, total! I checked the average price of remove/install of a water heater in Jacksonville FL and Fenwick’s charges were in the mid range. Three months after the new water heater was installed I began having a sulfur smell from the water spigots in the kitchen and b.r. I contacted Fenwick and a ‘technician’ was sent out and told me the water heater was too new to have problems. I asked him to raise the temp only the water heater thermostat and he told me he raised it ‘5 degrees’. Within a few days the smell from the hot water faucet got worse and I called a real plumber. He determined that the water heater temp was too low. When he checked the thermostat it was 125 degrees, meaning that the set up temp. was 120 degrees. He upped the temperature to 140 degrees, drained the water tank, ran water through the house faucets and the odor has gone away. I would like to be reimbursed for the $89.00 service fee Fenwick charged me for that three months visit.

Steven_Lee

I have been a loyal customer giving Fenwick my work for years, but Jennifer’s customer survive during an emergency was absolutely uncaring and unprofessional. I called to get someone scheduled since the pipes on a project we did busted during this cold snap. Jennifer says she’s really busy and can’t help me and then hangs up in my face… The level of disrespect I just received after giving a company my business for so long is utterly unacceptable. I will never give my business to anyone who has the audacity to treat such a loyal customer in such a shoved off way…… I’ve given this company probably hundreds of thousands in work, and when I need them for my own home on a project they screwed up, I get this????? I’m completely heartbroken to be honest and will never give them any more of my business…. All they care about is creating a bigger monopoly that they can’t manage. They don’t care about you