Sissy Signorile
We had a clogged kitchen drain. Called Fenwich and made an appointment. We were already considering replacing our disposal so this seemed like a good time to discuss the possibility. James was our Technician and arrived a just slightly over 2 hours later. (Which was in the early part of the 2 hour window they promised.) They also sent a text with his name and picture before he arrived. James came in, asked a few questions, assessed the clogged issue and we decided to go ahead with a new disposal. He immediately got to work and was finished in less than an hour. We couldn't be more happy with our experience and would highly recommend Fenwick and James for any plumbing needs. It couldn't have been a better experience.
Response from owner
October 22, 2024
Other reviews
Rex Smith
Cody K. in Ponte Vedra/Jax was awesome. He did fantastic work, was clean, and efficient. I would ask for him again. He was also super kind to my toddler who wanted to watch what he was doing and interact. He was also just a really nice person to chat with. Thanks Cody and Fenwick!
Erica Cammareri
Post install update: Unfortunately, I need to update my previous positive review. Shortly after the initial installation of my AC, I experienced severe flooding in my home. After tearing down walls and floors to investigate, it became clear that the AC installation was the cause of the flooding. Despite numerous attempts to contact the company, I have been met with silence and a lack of accountability. The flooding wasn’t the only issue. I also had to call them because the insulation in the AC closet fell down, proving the unit was not secured properly during installation. To make matters worse, after just finishing my last payment for the AC unit (3 months) I’ve now been hit with unexpected costs to replace cabinetry in my kitchen, floors throughout my entire entry, which has been unusable for three months due to the damage. I am now financially upside down from these repairs, Fenwick has not answered my calls to management nor have they reached out or offered any assistance or resolution. While a service person (Christian) was eventually sent by Jesse a manager of sorts sent him, it was far too late, and no support has been provided to address the significant financial burden and stress this situation has caused. I strongly urge the Fenwick to take responsibility and reach out to resolve this matter. —————————- We first hired Fenwick to come for a tuneup to discover which we were not surprised that we are in need of a replacement AC unit which Christian immediately was able to find Tony to stop by the end of his route and give us support which I can say is very fair. A new unit is an investment and with really great service. Both of them made me feel very comfortable and I look forward to working with them again in the future to install a new system .
Miranda Long
Steve exceeded expectations from communicating when in route to service on site. He went above and beyond to make sure we had hot water for the weekend. Overall a great experience!
Alex C
I have never dealt with this company but they recently started spamming emails and text messages, even after I opted to unsubscribe. Marked spam and blocked, will be reporting to FCC.