Topic
Technician Quality & Expertise
99% positiveAcross 198 reviews of Fenwick Home Services in St. Augustine, FL, technician quality & expertise appears in 99 reviews (99% positive), from 2026-04-17 through 2026-09-01.
Key findings
Technician Quality & Expertise mentioned in 99 of 198 reviews (50%)
99% of Technician Quality & Expertise reviews are 4 or 5 stars
Average rating in Technician Quality & Expertise reviews: 5★
Aspects most discussed in these reviews
Professionalism & Conduct
83%82 mentionsTechnical Knowledge & Expertise
67%66 mentionsCourtesy & Friendliness
39%39 mentionsCommunication & Updates
38%38 mentionsPunctuality & On-Time Service
25%25 mentionsProblem Resolution & Effectiveness
17%17 mentions
Reviews mentioning technician quality & expertise
Ray Maillo
Danny Morrison is probably the best electrician I’ve seen operate in a while. He knew his stuff and was the upmost professional. Great, clean work and outstanding customer service. If you need electrical work ask for him, you won’t be disappointed!!
Murray Westley
Fenwick plumbing (Matthew) fixed my toilet in minimum time. The technician showed up on time, was very professional and customer focused. Highly recommend Fenwick Plumbing for all of your plumbing needs.
Sammie Stirks
Frank and Gabriel were very pleasant and efficient. I bought my own water heater and they did the . They Arrive timely and completed the work efficiently and answered all questions. Overall greatest experience and highly recommend.!
Deborah Gilliard
Communication and service were all great and made the appointment stress free. Danny was personable, polite while remaining professional and very knowledgeable. He went above and beyond to explain even the small details making sure I understood everything to make informed decisions.
Laura Muehrcke
Steven was great, took care of everything we needed done in a timely and professional manner!
Jerry Walter
Fadi Atlyari The technician who did the job was fast and efficient. Very professional, he did an amazing job and I would highly recommend Fenwick Waychoff's to anyone who needs plumbing work done very great job! Thank you! JRWalter.
Fonya Slord
I had Danny Boy come to My home and complete an electrical inspection. And oh my word I was blown away what a lovely person, he was sweet and kind and cared about my electrical system. He showed me some resolutions and educated me on whole home surge protectors. I will highly recommend this company and this employee to everyone I know!
Joe Dominiak
Dale was excellent. He was very professional, helpful, knowledgeable and communicated well. It was because of Dale that they won the job. He did a great job with the install and left our house clean and tidy! Highly recommend Fenwick and Dale!!
Monique Chappill
Sean was amazing! My HVAC went out and stopped working unexpectedly last night. He located the root cause and immediately got to work. We are so grateful that Sean was able to get us up and running! Thanks for your expertise Sean!
Cathy Talbot
Brandon did an excellent job taking care of our AC system and went above and beyond to make sure things were taken care of the same day ! Brandon was very kind and knowledgeable and I highly recommend him as a technician in your home.
Mary Heicher
The guys have worked really hard to get my plumbing functioning correctly. They were fast careful and cleaned up everything. I would highly recommend them. Dale was my last tech. He was amazing. His helper was quick on the ball too.
John Beamer
The two technicians were very professional, efficient and hard working. They quickly accessed the issue at hand. They effectively communicated very reasonable expectations for the repair. I would recommend them to any friend or family members to help assist with similar issues. If I have additional issues I would welcome the opportunity to work with your team in the future.
Joe Chapla
Tim was very professional.....he got me a fair price on my new hot water tank......job was done very neat and clean. Couldn't ask for anything more!!
Nancy Silverman
Dale was fantastic. He explained all the work he was going to do and made sure I understood it all before he started. He was very nice and respectful. The work was top notch. I felt the price I paid was very reasonable. I highly recommend Fenwick.
Mark Brown
Awesome service again! Kodie fixed the shower quick and at a reasonable price.
Angela Gillis
My service person Sean Haynes was excellent! He was very professional. He provided explanations of the service and answered all my questions! Very pleasant!
Megan Stokes
Fenwick did it again!! Rafael Serrano was professional, knowledgeable, and very helpful! He installed a new hot water heater in a few hours and even came out on a Sunday!<br>Thank you so much!
Levicia Smith
Andrew was exceptional. He explained everything well and answered all of my questions.
Harriet Brown
James P is an excellent professional technician. It didn't taken him long to troubleshoot the issue. He nformed me of the problem and resolution then offered me two detailed options. I chose to replace and install a new water softener system.
steven gilbert
Mike and MikeJr were great in every aspect of their job. I wouldn’t hesitate to ask for them again if needed for another job. Outstanding!
Kevin Foster
Fenwick helped us when we were in a bind and can't thank them enough. Our plumber was Josh S and he went above and beyond. Really appreciated his demeanor, honesty, and patience. Would use Fenwick again!
Kristin H
Kodie was fantastic, knowledgeable, professional, and mindful of keeping everything clean. So grateful for all of his help and my issue was completely resolved (and quickly, as well!). Thank you, Kodie and Fenwick!
Em Jeffrey
Remove and install new bathroom vent box.<br>Technician came out and after asking if the vent had been attached to the vent box was told that indeed he had done so. Went in the attic to check and IT WAS NOT ATTACHED! Newly blown insulation was also completely disrupted! No care given! Mgr stated the boxes were different sizes meant for new construction homes only; tech put the vent box in and said it fit perfectly without having to use the bracket it came with. Don’t know what that has to do with the vent hose NOT being attached to the box as the 2nd tech sent out did attach it! Hate to see what work was done in other homes that this 1st tech that came out did to ours! People should be very leary of this company! The vent would’ve blown the air directly into the attic instead of out of the home! Check your new hires Fenwick!
Lucy Yelton
Tim was great and very knowledgeable! He explained everything really well and did an amazing job!
Mackenzie Eubank
Tim was great! Super helpful and very kind.
Linda Svejkovsky
Air conditioning stopped working. Set up appointment online and Kevin, our technician, fixed the unit-condensation line had a blockage. Kevin was great. He was very polite, knowledgeable, and thorough. Showed and explained pricing after finding the problem. Fixed the unit and cleaned up afterwards. I would definitely recommend.
Glenn F
Fadi very helpful and made sure everything was correct before leaving. Definitely five-star rating.
Carol Spear
Sean Haynes was the most patient, knowledgeable and professional HVAC Professional I have encountered in all my years as a real estate agent. Great work and problem solved🙌🏾
Michael Marcone
Technicians were excellent!! Best I have used! Very polite, professional and efficient.
Pamela Berlin
very knowledgeable and helpful as well a professional and friendly...
A. Roy
I had received an estimate for water heater replacement from the technician Raphael a very well knowledge and respectable technician. So much so I specifically requested him by name Raphael to come back a replace my old unit. Very professionally done. This guy was / is an amazing person and professional. Thank you Raphael and Fenwick Home Services.<br><br>A. Roy
NELSON LYDE
Great guy knowledgeable
JOHN OBRIEN
Dillon and Sean provided excellent service for our shower remodel. The new walk-in shower turned out great. The plumbing team was incredibly professional, arriving right on time, keeping the workspace spotless, and handling all the custom piping without a single hitch. We couldn't be happier with the quality of their craft and will definitely be calling them for our next project.
dawn parisi
We live in orange county park Florida, Rafael Serrano was our technician, he was very polite and knowledgeable, down to earth guy,. Definitely would use him again for future plumbing projects
Susan Birch
Fenwick service people never disappoint! Matt was great! On time, courteous and KNOWLEDGABLE!! I can highly recommend Zachary. He was professional and efficient..
Response from owner
April 27, 2026
James Martin
He arrived promptly on time very courteous. Did exactly what he said he was going to do cleaned up after he was done overall a very the good experience. I would recommend him and his company to anybody that needs plumbing assistance
Response from owner
April 29, 2026
Mark Brown
Sean was great for my scheduled maintenance appointment. Explained everything thoroughly and performed the work quickly and with high quality
John Rich
Tim, from Fenwick arrived at our home just 2 hours after we called in our problem. Could not be more happy with his professionalism, expertise and ability to resolve our issues. You get what you pay for and we got quick, professional and courteous service. Hats off to Fenwick and especially Tim our specialist.
forrest balk
Sean came and diagnosed my system while explaining the details along the way. Very friendly, polite, and knowledgeable! He made me feel like I was part of the process and a valued customer!
Dora Rhodes
Michael Bowen,senior was very professional and nice to work with!
Elsa Lent
Devonte Byrd Excellent Service did an amazing job fixing my AC. He was professional, on time, knowledgeable, and explained everything clearly. My house is cool again and I couldn’t be happier. Highly recommend him to anyone in Jacksonville needing AC repair!
Kaliyma Rooks
Rafael Serrano is absolutely awesome!!! Calling a plumber is never an enjoying experiences, but Rafael was quick, knowledgeable and extremely professional. A great advocate for the company; thank you again!
zach pizza
Sean was amazing. Took the time to explain the issue. How we could avoid it in the future and had our AC feeling cool in no time.
Cheyanne Hall
Great experience with Fenwick Home Services! Cody replaced our water heater quickly and professionally. He was friendly, efficient, and did a great job. Everything turned out perfect — highly recommend!
Maria Crosby
I had a great experience with Fenwick Plumbing thanks to Rafael Serrano. He was professional, knowledgeable, and incredibly helpful from start to finish. He took the time to explain everything clearly, answered all of my questions, and made sure the job was done right. His attention to detail and friendly attitude made the entire experience stress free I truly appreciate his excellent customer service and high quality work. I highly recommend Fenwick Plumbing, and if you have the chance to work with Rafael Serrano, you’ll be in great hands.<br><br>Thank you,<br>Maria Montoya (Crosby)
Angelina L
Frank provides outstanding costumer service and is very knowledgeable. Highly recommend requesting him to provide your service!
Josh Albright
Frankie was super professional and does a great job. His positive attitude and willingness to answer questions was much appreciated. 100% my preferred plumber for all my projects.
Samantha Lamia
Frank provided great quality service!
Mary K
Kind, fast, efficient service!
Cheryl Stacy
Cody K. installed a hot water heater in my home and did an awesome job. Thank you!
Elizabeth Walker
Cody Kauffman is absolute pro at what he does. Would highly recommend his services.
Lindsey Trucks
I highly recommend Fenwick Home Services. Cody Kauffman is very professional and does excellent work.
Sub Cultured
⭐⭐⭐⭐⭐<br><br>We had an excellent experience with Fenwick Plumbing! Cody replaced the water heater at our business, and the entire process was seamless from start to finish. He was incredibly friendly, professional, and reliable, and took the time to explain everything clearly before getting started.<br><br>The installation was completed quickly without sacrificing quality, and he left the work area spotless when he was finished. It’s hard to find someone who is not only knowledgeable but also takes pride in their work and genuinely cares about providing great service.<br><br>If you’re looking for a plumbing company you can trust, I highly recommend Fenwick Plumbing—and be sure to ask for Cody if you can. We couldn’t be happier with the service!
Toni Silver
Awesome experience Devonte was extremely professional and caring. Thank you for sending him. He should receive praise for his knowledge and his patience with us we will strongly recommend your company because of Devante
Dr. Melissa B Jordan
Cody Kauffman was highly skilled, excellent communicator and very professional. He has done multiple plumbing projects for us. I highly recommend him. I would give more than five stars if I was able.
Victoria Hartwell
We've been using Fenwick for all of our plumbing needs for over two years, after a disappointing experience with another local company. The difference has been night and day! Cody has handled every service call, and he is consistently professional, courteous, and punctual. He takes the time to do the job right and always leaves our home even cleaner than he found it. It's rare to find someone who is so reliable and takes such pride in their work. We couldn't be happier with the service we've received and highly recommend Fenwick. Five stars!
Barb Streeter
Cody was professional, personable and task oriented .
Randy Grier
Michael Underwood..👍did a FRIST RATE..hot water heater installation in my Mother's Mobile Home that I rent. Very courteous and professional.Now I know who to call for most of my home repair services .... THANK YOU LR GRIER
Response from owner
June 1, 2026
Greg M
Mike always does an excellent job. Quick to show up and thorough. Highly recommended!
Response from owner
June 1, 2026
Shannon
Matt Atnip and his partner Caleb did a great job installing my water heater and new toilet. Matt was very knowledgeable and was able to educate me on what needed to be done. I appreciate his honesty and all the work he did! I highly recommend Matt and Caleb!
Daniel Wilensky
The technician was prompt, SUPER nice, very qualified, And thorough. I am extremely satisfied with the service. I have been using this company for many many years.
jacqueline rivera
Alex is very professional and knowledgeable I will use them again
Response from owner
August 21, 2023
George Baccash
The tech was knowledgeable and patient. Explained everything.
Response from owner
June 4, 2024
Li2FL
Showed up right away first phone call great job professional definitely recommend
Response from owner
May 29, 2026
Colleen November
Great service. Clear communication. Patience and expertise. Michael Sr. Highly recommend.
Response from owner
May 27, 2026
Mario Rojas
Had a great experience with this Tim. He was professional, on time, and quickly fixed the issue without any hassle. The work was done efficiently, and everything has been working perfectly since. Honest pricing and great customer service — highly recommend!
Response from owner
May 26, 2026
Alphonzo Sinclair
Our technician was Micheal Underwood and he’s awesome!! Got to the root of the problem in no time. I will recommend Fenwick because of Micheal’s great service.
Response from owner
May 26, 2026
Sharon Burns
My technician name was Mike Michael I’m BOWEN Sr He was very knowledgeable. He said I would have my new water heater up and running before he left on yesterday and it was his personality was very very good. He knew what he was doing. He was very passionate about his work, what he was doing how he would do it. He made sure that I knew what to do however, everything work what he put in. I asked him about a survey because I really want to do I said I will call myself, but I’m so thankful that you guys got in touch with me so I can let you know the type of person that you sent to my house how wonderful he was how knowledgeable he was his personality. He was very warm friendly thank you guys again so much.
Response from owner
May 22, 2026
Abdul El-Zarif
Great service! Great value!!
Response from owner
February 16, 2024
David Houser
Very friendly, on time, clean and respectful to property. Will definitely use them again for future needs.
Response from owner
March 16, 2026
MATTHEW WAY
The technician was very knowledgeable and knew exactly what the problem was and the solution! Very impressive individual.
Response from owner
May 21, 2026
Michael T
Highly recommend. I’ve used Fenwick for multiple plumbing issues at various properties over the last year. Pricing has always been fair and service is top-notch. They’ve become my go to plumbers, I don’t even bother shopping around anymore. As a homeowner and property manager, one of the things they do that I really appreciate is their technicians take the time to show me (I’m very much not a plumber!) what they’re doing and teach me a little bit about what’s happening behind my walls. Shoutout to Dale who’s been on a few service calls for me now and is always great to work with.
Response from owner
May 18, 2026
Carolynn Walker
Replace gasket and flange on toilet.He was good about showing each part that needed to be replace and if was additional amount he wold asked for permission .
Response from owner
May 18, 2026
Maria Harvey
Kodie did a fantastic job installing our hot water heater. He was friendly, efficient and patient. He explained our options and the process in detail and was able to answer all questions. Pricing was transparent. Kodie is an asset to your team. Thanks guys.
Response from owner
May 15, 2026
Henry Wilkins
The technician was outstanding. He spotted the problem right away. He also recommended some services that I can do later on to extend the service of my water heater.
Response from owner
May 15, 2026
ryan goltry
Very professional, quick service, Ben was the plumber and did a great job. Much appreciated.
Response from owner
May 11, 2026
Richard Hadden
Justin always does such a thorough and professional job!
Response from owner
May 11, 2026
Steve Jackson
This was my first time replacing a water heater. Cody was profesional and knowledgeable. He explained the options and equipment available. After installation he answered all my questions about maintenance and warranty. Highly recommend this company.
Response from owner
May 7, 2026
Donneria Kaymore
I am sooo pleased with Fenwick Plumbing, HVAC, AND NOW Electrical Services, especially pecially Elmer, and Appleby. They was very professional, informative, and great at what he does. He came out to fix an emergency and I was able to rest knowing my HVAC AND ELECTRICAL issues was taken care of. Thank you Fenwick Family for such a great experince!!! I had another amazing experience with Fenwick!! James was very thorough and extremely efficient. Very kind and understanding of my situation.
Response from owner
September 19, 2023
Flossie Rozefort
Solved the problem, very professional 👏 👌
Response from owner
July 7, 2025
Duraid Ali
On time, outstanding, professional services
Response from owner
January 10, 2024
Joe Golon
Mike was awesome ! Very efficient and professional.
Response from owner
May 6, 2026
J. Thomas Son
Our technician, Justin, was excellent! He fully explained the issues involved in the needed replacement of my very old water heater, gave me a reliable and reasonable estimate for the work, and then got busy and completed the job even sooner than I expected. He was also able to talk me through a possible installation of a water treatment system when I asked about that and could answer my questions about possible financing. I couldn't be happier!
Response from owner
July 23, 2024
Robert Glenn San Socie
On time. Polite. Professional. Will be calling again if I need plumbing services. Thanks !
Response from owner
October 10, 2024
tricia eger
Dylan was excellent. Very knowledgeable, organized and cleaned up everything afterwards.
Response from owner
June 11, 2024
Joshua Rivera
Fadi was excellent, he was very knowledgeable, and explained everything.
Response from owner
May 4, 2026
Teofila Fredrickson
Christian Sharp is a excellent technician and very knowledgeable. Thank you for sending a excellent technician
Response from owner
April 30, 2026
Jon-Michael Barquin
Great work by Michael on the water heater
Response from owner
April 29, 2026
John Haugen
Jesse was terrific. He was punctual, professional, friendly, and it was clear he really knows his trade. I highly recommend Fenwick because of people like Jesse.
Response from owner
October 31, 2024
Samuel Spencer
Had a new hvac system installed. Everyone was informative, polite, and professional, from the estimator to the installation crew. Definitely recommend, and will use again.
Response from owner
April 27, 2026
Scott Beacham
Friendly and knowledgeable tech, Raphael, quick resolution and he provided broad picture of my situation
Response from owner
April 27, 2026
Leonore Gualano
Excellent service. Nice people....smart.
Response from owner
May 9, 2025
Andrew Zerbinopoulos
I’m very pleased with the service I received. My plumbing technician, Fadi, was knowledgeable, professional, and friendly. He worked efficiently, arrived on schedule, and left my home as clean is it was before his work. I will use Fenwick again the next time I need plumbing services.
Response from owner
April 24, 2026
R Carousel
Very knowledgeable, competent staff explained what was going on and options. Cleaned up after completing work.
Response from owner
April 24, 2026
Lauren B.
Justin was fantastic. He was up front and did a great job communicating the process of my electrical issue. Very personable and respected his recommendations.
Response from owner
April 23, 2026
Joshua Andrade
Fast. Courteous. Professional.
Response from owner
April 23, 2026
Linda Carpenter
Fenwick has been servicing my homes for 25+ years. The techs are prompt, knowledgeable and professional. I would not use anyone else and highly recommend!
Response from owner
January 31, 2024
BillTaylor ChuckAdam
Technician was professional and extremely knowledgeable. I highly recommend Fenwick Services. My particular technician (Justin) explained everything clearly and was informative throughout the process.
Response from owner
September 8, 2023
Alan Walker
They had someone at our house within 2 hours to fix a major drain clog thst was backing up both bathrooms. Rafael was very professional and went above and beyond to communicate and educate us on the problem and plan to fix it. Gave some great advice on how to prevent it in future and diagnosed the issue beyond the original clean out to find another related issue and had everything working great before he left. Highly recommend!
Response from owner
April 20, 2026