All reviews

Ron VandenOever

The crew from Fenwick did a fantastic job and mean ALL of them. I appreciated their attention to detail. I especially want to commend Demetric. His work was excellent and made me feel like he was working on his own home.

Gina Morton

Dustin was prompt, friendly, and did a great job! We’ve used Fenwick before for electrical work and will continue to do so! They’re so professional, easy to schedule, great pricing, and skilled employees.

Steve Jones

Tavelle was very kind and professional. He wasted no time in diagnosing our a/c issues, fixed the problem, and doubled checked to ensure that it was working properly.

Dan Gray

Patrick did an outstanding job! A true professional. He arrived on time, completed the work and cleaned up the area. I highly recommend Fenwick for all gas line work and plumbing. Thanks.

dj

Khan did an absolute amazing job repairing our plumbing emergency! His customer service and knowledge were amazing. He explained the problem and detailed his plan to fix it. We couldn’t be happier with our experience. You have a customer for life!

Ronald Brockway

Nathan was very polite and professional. He listened to what I wanted and figured it out in his head and looking at it figured it out and come up with the quote for me. I was quite pleased with it. He’ll be back on Thursday to do the work.

Gabe Gambrill

Andrew was punctual and friendly. He explained why we had slow running.drains with our new piping and offered a solution that turned out to be successful.

YoutubeSisters H

Steven B. was great. Gave me very direct, straight forward estimate and didn’t waste any time or give a big sales pitch. I really appreciated it! Although they were higher than what I can afford, I would call if I need help assessing my situation at a minimum for certain.

Evelyn

I had been waiting two weeks to get plumbing services from another service provider who was not able to fix the problem when they came out. Called Fenwick and they were able to provide me same day service and fix the problem. Nathan was courteous, identified the problem and replaced the faucet. He thoroughly explained and showed me the cause of my leak.

Douglas Schenkel

The technician , David was very thorough in his evaluation of my system.he explained everything he was doing. Exceptional company, l will always use them.

Dash 8 Photo

Technician arrived on time did a good job of communicating the steps he was going to take to troubleshoot my issue and explained his finds. Was clear about the needed repairs and provided a quote. ImI'very satisfied with the service I received

John K

I would like to say that Justin was very professional and explained what he needed to do for the wife and I would understand before he did the work. He changed out our Kitchen lights to LED, what a big difference in the brightness in the kitchen. Different time 2months prior we had a new a/c and heat pump installed at our home and the service was also outstanding. I have to say that I will be using them again someday.

A. P.

My home has some unusual (to put it mildly) plumbing. My sink got was backed up and it took two days and four guys to Ultimately solve the problem. Dayngel diagnosed the piping issue immediately. He then proceeded spending hours trying to locate the source of the blockage. Later on Ron Ayers (who volunteered to helped) spending another couple of hours on the problem. Both were great and I couldn't have been more impressed. However the weather started to sour and it moved into the next day. With the blockage still a problem, and with meticulous notes from Dayngel, Fahdi Altyari and Zach showed up, first thing in the morning. They were very professional and took extreme care of our home and our pets. Fahdi said emphatically, that they were not leaving until the issues has been resolved. And that was before they had opened up a wall to further ascertain the source & problem. I wish I could give them all 100 stars.

Melissa T

I just want to shout out Rafael, who came to check a possible leak here at my home. He was very informative and professional and because of that my husband and I wouldn’t hesitate to use Fenwick for any future services!

Robin Spital

Andrew Mitchell came today and did a magnificent job on 3 faucets, including several new valves. He was extremely nice and explained everything. I recommend him very highly.

Jeni Obi

Our technician was very knowledgeable and professional. He did a great job getting our AC unit up and running!!!

David B

I’ve used Fenwick now at least 3 times. They’ve always been on time and extremely reasonable! We had them fix water softener issue, toilet clog, and service our tankless water heater.. and now the hose is stuck to the Bibb.. called at 1:45 and they were at my home, and done by 3:30! No emergency service charge.. just really good people! Thank you Zach and the others who have been there for us!

Tera White

Reggie did a great job servicing my AC. He was professional and went above and beyond to make sure the issue was resolved.

Lissette Oti

AC technician Tavelle was very detailed and explained everything clearly. Was very patient and kind. Really enjoyed working with him.

Jenn Mejia

Dayngel Fernandez was wonderful! He came out on his day off, late at night, didn't leave until everything was completely fixed and even went above and beyond to keep me in the loop and make sure the work was done right. Highly recommend.

Phyllis Gillis

Excellent service! Replacement was done the same day as my estimate! I recommend Fenwick for their services! I used them in the past. They try their best to give you the best price for your money. I purchased a 50 gallon water heater A.O. Smith brand due to the fact my water heater was 19 years old and it reduced my home owners insurance a lot! Our service tech Fahid was very professional. Did his job quickly and efficiently.

Carl Overstreet

Our technician was courteous, efficient and professional. He diagnosed the problem, gave me an estimate for the work and even drove to a Jacksonville warehouse to get the part. He returned, installed the part then endured our HVAC system was operating properly.

Angela Lee

Nathan communicated well, showed up on time, was professional and open about the estimate. He went over all discounts that would apply for us. Outdoor faucet replacement was completed in a timely manner and site was cleaned up.

Sean Hendrix

I had an emergency tankless water heater failure (Peoples Gas customer, Southside JAX). Water was leaking, hot water pressure was gone, and I needed urgent help. I used ChatGPT to research qualified local plumbers and Fenwick Home Services came up as the top recommendation — and they exceeded expectations at every step. From the first call, their dispatcher was responsive and clear. A licensed technician arrived quickly, explained the problem thoroughly, and gave me multiple repair/replace options without any pressure. The work was competent, fast, and professional. Within hours I had my system back online — I’m writing this after my first peaceful shower since the outage. Full marks for professionalism, speed, competence, and customer care. Highly recommend Fenwick Home Services to anyone in Jacksonville dealing with a tankless water heater or plumbing emergency.

Vivian Fletcher

As always, my experience with Fenwick was excellent. Yoan Lopez was prompt and courteous. Thank you for the excellent service.

Madison Lloyd

Michael senior and Michael junior were the dream team! Very experienced and kind to work with! Highly recommend. Thank you for your hard work!

April Clark

Our system wasn’t running right and when I went to remove the filter to change it, it wouldn’t come out. It was stuck as you can see it frozen over. They came out the very next day, which was fine because the air still worked, and Larry handled the whole thing from start to finish. He didn’t leave until the unit was defrosted and up and running excellent

Andrew Yurkowski

Ronald Ayers was excellent. When presented with our issue, he knew right away what the problem was and was able to fix it. He also showed us where the shutoff valve for the water into the house. We thought we had to shut the water off at the street. Ron was professional and friendly. I highly recommend him.

Clay Looney

Ben Smith was incredibly knowledge and went above and beyond with our plumbing emergency. Would certainly use Fenwick again.

Ricardo Tablada

Outstanding Service Experience The service provided was excellent from start to finish. I was notified well in advance about the visit, which made scheduling easy and convenient. The technician arrived right on time, was courteous, respectful, and carried himself with complete professionalism. He took the time to answer all of my questions thoroughly, explaining everything in a clear and helpful manner. The entire process was smooth, efficient, and stress-free. I am extremely satisfied with the quality of service received and would highly recommend this company to anyone seeking reliable and professional assistance.

Dominique Bichard

From the time Elmer came out for our service call, Waychoff's was on it right away and had a team out the very next day to resolve our A/C issues. I want to take a moment to thank Elmer, Zakeem, and Hobbs for their hard work and professionalism. They discovered that the A/C system installed through our home warranty had not been installed correctly, which was causing the unit to cool our garage instead of our home. They took the time to fully resolve the problem, made sure everything was installed properly, and listened to our input throughout the process. They came prepared, worked efficiently, and their experience truly showed. We greatly appreciate the effort and care they put into getting our A/C working as it should. ---------------------------------------------------------------------------------------------- We had an unexpected issue on a Sunday due to a slab leak in our garage, and I called Fenwick for help. They were quick to respond and sent out a technician, Steven, who assessed the issue and explained the next steps. Shortly after, Craig, the Services Manager, came out and provided us with a detailed quote to re-pipe the entire house and install a new water softener, since we did not have one. The installation team, Ben and Cody, did an excellent job. They prepared our home for the work, re-piped everything efficiently, and made sure the disruption inside the house was kept to a minimum. Afterward, they had a drywaller, Emad, come out to patch everything back up leaving the walls looking like nothing ever happened. From start to finish, the process was handled with professionalism and care. We truly appreciate the hard work and attention to detail from the entire Fenwick team!

Jerry Daly

Great service. Friendly, helpful. Buster Davis knows his stuff and gets top marks for his work. Buster returned on Monday with the required part and took care of everything quickly. great job!

Audrey Schlau

Had a blocked garbage disposal drain. I called for service @ 6p but still had half a sink I could use so immediate service wasnt needed. Got an appointment for first thing this morning. I received an email and text they were on the way and Nathan arrived 10 minutes later. He evaluated the situation, provided a thorough explanation of what needed to be done including the cost(which included a senior discount as well as 2 others) and length of time he needed. I authorized the work and he got to work. i was thrilled i didn't need a new machine! He explained everything he was doing along the way and cleared the blockage. He educated me on proper use of which I honestly wasn't aware of a few things and also taught me how to clean the disposal; who knew!!!! Wouldn't hesitate to reach out again if ever needed.

Mike Schmidt

The service and the AC repair man was outstanding. Was told by Florida Home AC that my unit was broken and that I needed a new unit. Fenwick found a plugged system, unplugged the clog and system runs fine now. Thank you for your honesty!

Liz Lawrence

Michael Sr. and Michael Jr. were extremely knowledgeable and professional. They replaced a TruTankless unit with a standard water heater the very same day. They took the time to explain each step of the process and remained on-site until they were certain I had hot water. I would highly recommend their services!

Gina Hubbard

My technician arrived promptly explained what was happening so that I could understand everything that he was doing and he finally fixed my air conditioning, which has been out for five days. I’ve been living in 97° house all that time I was grateful for him coming, he did a wonderful job.

Donna Starr

The air condition Technician Jason was very excellent very considerate and Steve. The new heater was very considerate. Very neat.

23csx

Service Technician James did a fantastic job repairing my homes water pipe. Definitely prompt and Professional. Fenwick came out the same day. Nice availability.

Claudia Stubbs

David Jordan was punctual and professional. His customer service was exceptional! After finishing the HVAC tune-up and maintenance, he carefully explained all of the photos of my HVAC and reported that my unit was in good condition. No issues were found! Thank you, David!

Jennifer Wright

Fenwick was able to come out at a late notice on a hot Saturday afternoon, when our AC suddenly stopped working. Christian was our technician, he was extremely kind, had great customer service, and fixed our AC quickly! Thank you!!!!

Dennis S

David, the technician, came here to service my A/C . He was super thorough and even took the time to show me and explain to me the whole diagnostic report on his tablet. This is entirely taking it to the next level. Never had a technician so thorough. I guess it has something to do with Fenwick and Waycoff’s joining forces.

Dick Fetter

Recently I was contacted by the local utility company that there was a water leak on my property that was being picked up in the meter box. I immediately contacted Fenwick Plumbing, whom I have used previously, and they were actually able to get someone to my house later that same afternoon. The plumber, Dale, arrived when he said he would and I told him everything was off inside and outside the house…..no water running. He immediately had an idea where the leak probably was and after some brief paperwork, which he explained thoroughly, he began to get after locating the leak and fixing it. As it turned out, the leak was exactly where he suspected it would be and despite about 2” of rain just before his arrival, he and a couple of helpers had me up and running in about an hours time. Because of all the water continually filling the meter box Dale could not reinstall the box completely and put all of the sand and dirt back. He told me that if we didn’t get more rain he would be back in a day or two to finish the job…..which he did two days later. I was very impressed with Dale’s knowledge and his efficiency in fixing the leak in the PVC pipe and as I have done before, I would highly recommend Fenwick Plumbing, especially Dale!!

Teresa Moore

Used Fenwick before for plumbing repair, loved Zach's work but Christian did my heating and A/C service better than any technician in past 4 years. Got the maintenance done which included air filter but he went above beyond to clean out leaves in outside condenser and completely clean inside air handler also fixing a kink in the water pump I didn't see. Check out some deals on maintenance contracts and a UV light to kill nasty bacteria worry free.

Billy Wilson

Wonderful company responded to my inquiry ASAP and scheduled an appointment. They then called later to check and see if I was available for an earlier visit due to technicians in the area. Justin showed up very quickly, explained everything in detail and took care of the job very efficient and professional. He definitely went above and beyond!!! Thank you!!!

Scott Durland

Rafael Serrano trouble shooted my plumbing issue, which 3 or 4 other plumbers couldn’t resolve and provided practical solutions that actually worked to address my issue. Rafael was friendly, knowledgeable and practical in his approach. I am very pleased with the work done.

Ashley S

Austin was great! He answered all of my questions and gave a full run down of what he was doing and future expectations with a price breakdown. Would recommend!

Dave Masiello

Tech Jessie came out and found out where the source of our leak was within minutes. His partner and him were very polite and patient. They fixed the issue and cleaned up. No complaints here. They did a good job. Thank you

Bill Van Riper III

Adam, the HVAC technician arrived within the promised time window and diagnosed the problem quickly. He ensured all settings were correct and got my air conditioning system running to cool my home again. No hard sell, but only a suggestion to replace a part that may fail. The charge for today’s service was very reasonable. I will use Fenwick/Waychoff for future service when needed.

layne cleveland

We love our heat pump from Fenwick but most of all we love the customer service and the technicians that work for the. They are knowledgeable and helpful. Would recommend to everyone.

Jay Lesowitz

Always a good experience from Fenwick Home Services and today Jomar Melendez went way above and beyond. Very meticulous and he takes pride in his work. Thank you Jomar (and Fenwick)