All reviews

kenneth smith

The tech was very polite! He explained everything he was doing! He did a great job!

Valerie Moore

Rafael installed my water heater I am so happy with his work very professional and he explained everything that he was doing thank you Rafael so much

Tuledo Franks

My technician, Rodney, was very professional and kind. He respected my time and space. I would highly recommend this company.

chris norse

My technician Christian Sharpe was fantastic. He was very knowledgeable, respectful and had me repaired in 45 minutes or less. I would recommend this guy for reliable friendly service

Rose Butler

My experience was excellent, my technician Kenny was very professional and explained everything in detail in a way that I understood he was also polite and very careful not to harm my home

Jan Bruneske

Ron Ayers, plumber with Fenwick, is a really nice guy. Knows his field and helped me understand more about the water heater hookups. And I appreciate the scheduler (Kathryn) who was as efficient as she was professional in helping to get same day service. Thank you all.

Diane Ellsworth

Dan was great. He gave me several options and price points to fix the problem and his unbiased opinion on what would be best for our situation. This resulted in me saving money and not doing more than necessary to fix the problem. I highly recommend Fenwick Home Services.

Mike Alfred

Larry was great and very informative. He let us know exactly what the issue was, the fix for it and the cost and time it was going to require. He was accurate on all account along with very professional. Thank you!

Grant Dawson

July 2025 Electrician Justin installed a ceiling fan and wired 4 recessed ceiling light fixtures. Being very thoughtfully thorough, his work was performed with celerity, alacrity and utmost professionalism, skill and consideration! *** September 2025 Electrician Justin was again called to perform another phase of wiring another 8 recessed ceiling lights. As before, his professionalism and personal congeniality are deeply & genuinely appreciated. In a world inundated with mediocrity, as if it is normal, being able to experience excellence in such a robust and reliable way is inspiring. As our home renovation progresses, room by room, plan to call on Justin each time we need an electrician.

Michelle Conner

Two Plummers showed up an hour after I requested the on-line service, which was wonderful!! The reason for only 2 stars is bc HONESTLY is a HUGE factor when I give a company repeated business. The young men that showed up were pleasant, worked hard, and did complete the job. I always double check the work completed. So after they left, I found the outside sewer pipe had a big chip leaving it in exposed to weather and air. I believe the workers were looking for a tip or didn’t want to disappoint the company. If companies would base raises or bonuses on customer surveys and cut out tips, they would have more repeating business. The company should provide shoe covers or workers should always take their shoes off without me telling them. Also, one of the guys carried his dirty, wet, work gloves into my house and shook them as he walked around in my bathroom. YES, I did find feces on my cabinet. No joke!! I went back and bleached my entire bathroom after they left! The next day the same Plummer came back, fixed the broken pipe and apologized. I know accidents happen and I any very thankful for his help.

Peggy Ploetner

Technician was fantastic. Issue was the appointment was scheduled on 9/12, for 9/16, 2-6pm. A technician was sent on 9/13 (Sat). Called on 9/16 to confirm appointment, was told it was cancelled. Transferred to Electric Dept; they were able to deliver on appointment on 9/16. Please TRAIN your customer technician schedulers to check appointment times.

Rejean Paquet

Fenwick technician texted me before coming to my house. He spent an hour running tests and cleaning my hvac, this was for my 6 month maintenance. He emailed me a detailed report of what was done, all measurements, many photos, etc

Brian Williard

Annual service completed by Jesus, he did an excellent job. Exceeded expectations, courteous, professional Would recommend

Stephen Buckley

Jomar was amazing. He was on the other side of town but got to us within hours of me placing a service call. He was kind, knowledgeable and very professional! He took his time assessing the situation and explained our options thoroughly and clearly. He followed up with a text and email after his call was closed. Great service from a local company. Couldn’t as for much more!

Lori Thompson

Allen Barnett is a very nice young man. Proficient in services. Knowledgeable, professional and courteous. I was treated like a person and not an account .

melinappel

Steve is always wonderful and very knowledgeable and I feel very confident for the effort he puts in to the visit.

Ron Stanley

We have used Fenwick for many years and would not call any one else for our plumbing needs. They are outstanding, professional, reliable and competent. It is easy to rate them with 5 stars!!!!

a Coslow

Steve is an expert in water heater instalation . He and I went over the pros and cons of the different companies and systems. After the installation of the Bradford White heater, he was able to tweak the system for full hotness for my wife's hot bath.

Lance Lahay

Booked online after hours. Came on a Saturday. Called and was able to there early. Diagnostic was quick. Excellent.

Brian Blauch

We called on a Friday evening hoping to get an appointment in the coming days. Rafael was in the area and showed up within 45 minutes. He was extremely professional, quickly identified the issue, and provided several options to remedy it. He took the time to explain each step and ensured we had everything we needed before leaving. Very pleased with his knowledge and the entire interaction.

JerSueSiSo

David was respectful, knowledgeable, and thorough. He was a great example of thoughtful customer service. Way to go Fenwick!

Michael Holliday

Matthew, did an excellent job explaining all there was to explain on my A/C unit. I felt pretty good about the condition of my unit once he completed his task. Thank you Matthew for a job well done.

Diane Warren

Lost AC on a Friday and it was over 80 degrees, Fenwick sent out a repair specialist asap! He was very professional and explained everything. Had my AC working within an hour of having called! Very satisfied!

Bj McMullen

Henry was able to explain what done of my switches are for and he was able to put in a new light that won't suffer from condensation and blow out my fuses again

Judy Steinmeyer

We had our pre winter HVAC service yesterday. Excellent as always. Fair pricing, great service plans, the technician (Jesus) was polite and took time to explain everything to us. Thanks!

john rasmussen

Bryant did great work was very thorough. Feel comfortable. My system will work well for the next year.

Tom Bledsoe

Once again, the tech you sent did a phenomenal job. We are very pleased with the high level of professionalism and service we received. Larry as always is the Man!

Stephen Groner

Ben did an absolutely great job of diagnosing my A/C issue. He was very professional and personable. I would highly recommend Fenwick Home Services.

Kearston Dunn

I was referred to Fenwick Home Services by my mother, who had worked with Allen Barnett in the past. This morning my air conditioner went out, and when I called, Allen wasn’t available but I was connected with Ryan instead. Ryan was amazing, he worked quickly, effectively, and very efficiently to get everything back up and running. I’m so glad my mom had such a great experience and referred me, because now I’ve found my go to company as well. I’ll definitely be keeping their number on hand for all future maintenance needs. Highly recommend!

Jay Cee Taylor

Tech was super nice and to the point. He answered all my questions, even ones not pertaining to the job at hand. Simple installation on a garage wall on the opposite side of where the kitchen fridge is located. Just wanted an extra filtering system to the refrigerator water line. Super happy, very clean ice now!

teresa walizer

The technician was polite and informative. Everything was clean when he left. And it didn't cost me an arm and a leg.

Richard Weaver

Travelle did an excellent job of diagnosing our air conditioner issue. Instead of just cleaning the line. He cleaned the pan where the clog was starting. He is exceptional.

Pragnesh Parikh

Christian Sharp from Fenwick went above and beyond in his efforts to diagnose the problem with our AC unit. He took his time and employed a variety of troubleshooting techniques to find the source of our problem. I was impressed by his courtesy, professionalism, patience, and ingenuity. When others threw up their hands and gave up, Christian was dedicated to helping us. We would definitely work with him again for our AC repair.

Donna Gibner

Fenwick/Waychoff/Air McCall has been my go to for over 15 yrs!! They are by far the most professional and reliable HVAC co!! David is an amazing tech!!

Ivy Nunez Crisp

Wesley Atkins was great, he was very knowledgeable and explained everything with detailed. We just had our original Ac people come out last week and that fee was more expensive so I will continue to use Waychoff. I will recommend him if anyone is looking for AC service.Wesley was good at his job and I’m very happy with the results, he also has very clean while working in my home, I did not have to clean up after him, which is a good thing. Thank you Wesley Atkins

Chad Dixon

Tavelle was great. Very courteous, knowledgeable, and mindful of our home. He was very professional. Hope he remains our technician.

Cy Re

The Fenwick Company was a very good company to deal with. I placed a text message around 3:30am expecting I would go in to a line of calls to be retrieved later that morning. Within 15 minutes I received a tel call from a very pleasant lady who took all of the information and she assured me that someone would contact me that day. The rep sent a message that morning that he was en route. At around 8am the rep was at our door. He fixed the problem and we are pleased with the service and workmanship. Based on our experience, we highly recommend this professional, reasonable company. C & M Reese St Augustine, Fl

Christina Nor

Technician Lhomar is a dedicated, detail-oriented technician who gets the job done without rushing. He's a high-caliber professional with expertise in his field, a rare find these days. I recommend him without hesitation. Thanks CNA

Garth Garrick

The technician very professional and extremely professional. He went above and beyond to make sure the issue resolved. He arrived within the time arrival time which was important. If I had an issue again I would have no objections to have him back. Thanks again

Cheryl Peters

Our technician was very friendly and knowledgeable. He communicated with us through each step. He was very good!

Sharon Smith Patterson

Prompt and efficient service from Ron Ayers! He installed two toilets with professionalism and care. He was very honest about needed repairs and gave me fair, reliable options.

Luis Vargas

This company and its workers are horrible. This morning, (6:45am) a truck from this company was traveling at 80 mph on Highway 295 and Old St. Augustine. Are these the kind of people we want around us when we're driving? Why don't they have GPS with speed limiters? If you're not honest while driving, you're not honest when you're doing your job!

Shayla Goodstein

Had a great experience with Fenwick Plumbing today. Our technician Ron was very professional and super helpful. He explained everything as he was working, and shared some general maintenance tips that will help us prevent simple issues in the future.

Carol Thurman

Fenwick Electric is an honest company. They will not give you a laundry list of drummed up issues. The technician (Dustin) we dealt with was knowledgeable and honest. We called Fenwick for a second opinion and are we ever glad we did. This company, unlike others, is honest. I highly recommend Fenwick Electric.

Peggy Lewis

David was a fantastic technician. He was polite and friendly and explained all that he did to the system when his examination was completed.

Narasimha Rao Aregadda

Terrible Experience with this company - have been without AC for over 10 days, with two babies living in the home . A technician diagnosed the failed compressor and said parts would arrive in 2–3 days, yet there has been no clear update since. Despite calling multiple times, I never received a direct response or escalation to a supervisor. It feels like they never truly care about customer concerns — customer service is the worst I’ve experienced, with multiple layers to go through just to reach the right department. This lack of urgency and accountability is unacceptable, especially in extreme summer heat.

Sharon Gaines

The technician was friendly and more importantly, efficient. Addressed all my hot water heaters’ maintenance issues quickly and efficiently.

Gloria Jean

Zachary replaced our kitchen faucet. He was personable and efficient. We definitely recommend Fenwick and especially Zachary! We will be using Fenwick Home Services for any future projects.

Bruce Welsh

There tech Matt Mullen was very professional and thorough. Did a great job and left everything better than he found it.

Paka Smith

Michael Sr & Michael Jr are the best. Prompt, friendly, informative, exceptional knowledge & experience with plumbing issues and replacement products.