All reviews

Charles Cooper

Broken water inlet pipe at 1 pm on a Sunday. Called Fenwick and they said someone would be available 2-6. Steven arrived at 3, discussed how he could repair the broken pipe, and had it completely repaired in an hour. Tremendous job and excellent customer service.

Tricia Baker

Very knowledgeable. Justin showed me all the issues and what it would take to fix them. I had too other bids for the same issue, both bids left me scratching my head as to what they these two companies could do, but not Fenwick.

John N.

Tried Fenwick's new electrical home service. We were very pleased with the quote and the subsequent service. Our technician, Justin, did an excellent job and cleaned up after completion. Highly recommend!

Kyle Dorsey

Michael Senior and Michael Junior were both professional and courteous throughout our tankless water heater install. Both were very knowledgeable and took the time to answer all of our questions thoroughly. I will request them for future services and recommend them for you.

Glenn

Loved the window of arrival when they are projected to arrive. They also have a tracking app to let you know the moment they arrive. Technician introduced himself with his name and company. Even had shoe covers to protect my floor. Was in and out in about 40 minutes. Explained all the system he checked and readings he received in addition to their meaning. Even tried to help me find the coupon to ensure I had the best deal for my service. I feel with his explanations I could do the service myself.

Allison Corbett

Jesse and his partner did great. They were efficient. The price was great and it was no nonsense. He listened to me. I got what I needed and he gave a very reasonable price. Work was done immediately with little interruption of life (ie water was turned off just for a little bit). Great job, guys!

richard linville

Today Nathan Liska came to our home to repair a plumbing issue in our main bathroom. Not only was he knowledgeable but polite. He made the necessary repairs in a professional manner that earned my trust. He is always welcome in our home and I recommend you consider him for your needs accordingly

Tgieddmck@gmail.com McKnight

HVAC Technician Dylan Smith is the most thorough, professional service person you'll find. Very component in his craft. And very personable. I'll ask for him for future service calls.

sharon doughtery

We had to have a toilet replaced and another one was rebuilt. The technician Andrew was perfect for the job. He arrived on time and explained every detail of the work being performed. His professional manner was appreciated.

Heather D

We have been customers of Waychoff’s since 2017. We signed up for their routine maintenance and purchased every extra filter or accessory (light, tstat) they recommended. When our AC had to be replaced in 2020 we installed the unit they recommended. When our new unit was around three years old, we started having problems. We have been completely without AC 4 times before today’s break down. Each breakdown took days to resolve (the worst was 5days) because they don’t carry the parts for the unit they installed. We stuck with them because the unit was under warranty but started wondering about their abilities after the second breakdown. This current breakdown is the third in 4 months! When the tech arrived today, before even looking at the unit he started out by telling us it was out of warranty (they just replaced parts 5 weeks ago) and that the design of our system is problematic (we’ve never been told this). Since we always get a different tech, we felt he may not be aware of all of the prior issues so we started explaining and questioning what the problem could be this time and if they could fix it. He became frustrated quickly and told us it would be better if we called someone else. Reflecting on his visit now, I think he showed up expecting a confrontation and was prepared to argue with us about anything being covered under warranty. We also wonder if they are frustrated because they can’t fix our AC and wiling to lose a customer rather than make it right at this point. So now, we have a new company coming this afternoon. Praying they are more qualified.

jason watkins

Gary is awesome. Personable, professional and he wipes his feet on the door mat even though I said it doesn't matter. No complaints about the rain, he brought an umbrella. Service calls should end with a happy client and I am that. Thanks Gary👍

Nelson Nazario

The tech was outstanding. Very professional, articulate, and thorough. Let you know exactly what he was doing. Figured out the issue quickly but still went through the entire process checklist. Great!!

Dan Tillman

We were thrilled with our experience. Antonio was timely and professional. We are grateful for his work ethic and expertise. Thank you so much for this excellent customer experience.

RFaureAWS

Jesse helped us in every way. He removed the broken hot water heater, installed a new one and rewired installing a new outlet! Then he helped me understand the GoodLeap payment plan. A very pleasing personality made the whole experience enjoyable.we will call him again👍👍👍

John Burke

I called this morning, and Ron was here by noon! He was prepared, professional, friendly and did a great job! Have used Fenwick in the past but this was the best experience! Thanks Ron and Thanks Fenwick Services!

Carolyn Porter

The service technicians, Dillon and Sean, were on time, professional, knowledgeable and courteous. I was given options for repair or replace of the water heater. Dillon showed me the problems with the water heater and I chose to get a new one. Work was done within a couple of hours, total! I checked the average price of remove/install of a water heater in Jacksonville FL and Fenwick’s charges were in the mid range. Three months after the new water heater was installed I began having a sulfur smell from the water spigots in the kitchen and b.r. I contacted Fenwick and a ‘technician’ was sent out and told me the water heater was too new to have problems. I asked him to raise the temp only the water heater thermostat and he told me he raised it ‘5 degrees’. Within a few days the smell from the hot water faucet got worse and I called a real plumber. He determined that the water heater temp was too low. When he checked the thermostat it was 125 degrees, meaning that the set up temp. was 120 degrees. He upped the temperature to 140 degrees, drained the water tank, ran water through the house faucets and the odor has gone away. I would like to be reimbursed for the $89.00 service fee Fenwick charged me for that three months visit.

George Chubeck

We called Fenwick on Saturday at 11:30am for our garbage disposal was leaking, by 2:00pm we had a new disposal installed. I woul highly recommend this company for your plumbing needs

Abe Vee

Matthew was informative and professional. He greeted me and educated me on some of the things I could do to make sure the AC stays in good shape. He told me about the services the company provides but was not pushy. He answered every question and dispelled some Myths I asked about. His knowledge is outstanding and for Waychoff's to have a person like this is great. It speaks volumes about their high standards and hiring practices and it gives me hope that we still have good people and good companies who will do the job and not try to take advantage of us who don't know anything about HVAC. Thank you Waychoff for hiring him and Matthew you are awesome and looking forward to seeing you again when you return for maintenance.

Bob Walker

Called late Thursday afternoon requesting an electrician as smoke was coming from my breaker panel when the a/c was running. They sent am HVAC tech who was great except he's not allowed to do electrical work. He called a supervisor and was told they would send an electrician to us Friday a.m. Friday mourning I get a call that they can't come until tomorrow even though it was their mistake. The HVAC guy's attitude raised this rating from 1 star.

Michael Truelove

Justin arrived ontime, evaluated the evident rust, proposed a solution and fixed the problem by replacing some pipe and adapters. He was able to prevent a disaster in the making.

Kelly Brenenstall

Patrick and Tim installed a gas line for a gas range. They were knowledgeable, professional, on time and on target. Great work!

Traci Mastrocinque

Frank and Zac saved the day!! Called and was able to get a same day appt for install of a new gas stove. They unhooked and removed the old one and installed the new one. Thank you so much for the quick and professional work! I would use Bill Fenwick again in the future!!

Emily Lewis

Nathan Liska was very helpful and was very thorough!! He fixed my sink in very little time and made sure to clean up after himself and give a proper 5 star experience! Super friendly! Would DEFINITELY recommend!! Give him a RAISE!! 👏🏻👏🏻👏🏻👏🏻👏🏻

Anne Murphy

My service tech was Elmer and he was very professional and thorough. A nice young man who explained the problem to me in detail that I could understand. He was on time, polite and again, very thorough.

Angela Thompson

Fast appointment. Easy fix. Very reliable. Nice feller too! Thanks for fixing our electricity outage so fast and friendly! We will be calling you from now on!

B. H.

I've got nothing but trust for Fenwick services. They've never let me down or left me hanging. Today they replaced my hot water heater, technician was a good guy, did the job efficiently and was very friendly. Update to previous review, 5/28/25: had a weird PVC pipe fall off the side of my house. Couldn't figure out what it was or why it was there. Called Fenwick and they had me send them a picture to determine what service I needed. They sent out electrician Brian Shields who was very friendly, advised what the pipe was there encasing, and resolved the issue. He then inspected my breaker box, found an issue, and fixed it for less than it cost me to have a mechanic even look in the direction of my car. Very friendly. Fenwick has never let me down.

Bill S

They responded the same day as our A/C unit failed during the evening before. we called first thing next morning and they had a tech at our house by 3:00 that afternoon Great service and a great tech.

Roger Eggen

Brian and Mike did an outstanding job. They listened to be sure they knew exactly what I wanted done, the completed the job perfectly. They were very professional. I will be hiring them again when I need more electrical work done.

lanna robnes

Antonio was amazing, kind and thoughtful. He allowed me to see all what needed to be done and he put on shoe covers. He discussed the price options and he was a delight. I pray all of your employees are like him. I also want to say the customer service was amazing. I spoke with Tina and another young lady and both were thoughtful and kind. Thank you for having amazing staff. I have already referred two people.

Anastasia Knapp

Nathan was prompt and worked hard to find my shower’s part! He provided education on the product and was thorough. Appreciate his professionalism and courtesy!

Heidi rodriguez

Excellent service. Clean work. Fair price. Attention to detail - helped advise better light bulbs for our new installed light and it was what we needed. We appreciate you!

Brit Hill

Buster was awesome, he explained every step of what happened with the hvac system and how he’d fix it and his recommendations for future maintenance. As always, great prices and customer service at every step of the way, even on the holiday weekend

Greg Sting

Never good to have a plumbing problem on a national holiday! We were so fortunate to have Fenwick send out Dayngel Fernandez come immediately and solve our issue. He is very qualified and a gentleman! He had our problem corrected very fast and explained all along the way what he was doing. He is a tremendous asset to your company!

Abby Johnson

My husband and I recently bought our first home, which came equipped with a brand new AC (great right?!) except the brand new AC had loads of problems, I have no idea who installed it because I just bought this home, and no hvac repair company would take the job because the system is possibly still under warranty; even though it is literally impossible to get ahold of the manufactures. Fenwick is the only company who would send somebody to come look at our system. And I’m so thankful they did because after a few service calls all of my questions have been answered, all problems are being solved in a timely and reasonably priced manor. And the technician is genuinely one of the nicest people I have ever met. Extremely knowledgeable in his field, and an all around great person and representative of this company. Thank you so much to fenwick, and especially to Tavelle!

JK

Super fast response (within 5 minutes of submitting online form) before 8AM and on a holiday. Arrived within 40 minutes. Did a complete diagnostic and explained everything as he went. Elmer was fast, friendly, professional and extremely informative. Best service I have ever received.

DeAnne Curtis

Plumbing issues on a holiday weekend. No problem for Fenwick. Arrived within 30 minutes of the distress call. Part delivered and fixed within an hour later. 2 technicians were very personable and efficient. Happy customer? Yes

Saphire Cotto

Daniel Macmillian was amazing! He knew what to do in a trick situation. We would recommend him to anyone with plumbing needs. Well be calling him back in the future

Don Fann

Fenwick Jacksonville just finished a complete repiping of our house's water supply plumbing due to a slab leak, plus replacement of nearly all faucets and fixtures. From start to finish, the Fenwick team provided the best customer service experience one could ever expect. Master Plumber Darryl Lucas and Crew Lead Plumber Matt Atnip were unbelievably attentive and accommodating of our needs and carried out the work expertly with a very high attention to detail. Every single plumber who worked on this large project were excellent. Lastly, everyone on the work crew were extremely professional and very personable.

Diane Burton

Fenwick Plumbing provided great service. Scheduling was easy and offered multiple options for availability. Dayngel, the technician was terrific, thorough and went above and beyond. Very helpful and had good suggestions. I highly recommend and will use their services again.

Bill P

Had an issue with new system freezing up. Antonio M. Came out at 7pm on Friday night and he immediately found and fixed problem. This guy is highly knowledgeable and personable for a service tech - What an asset to your company!!

Jared Libman

I’ve been using them for over 10 years with no problems. Never felt ripped off. I had them come to replace a faulty cartridge in my sink faucet and they tried to charge me $900!!! They said because I have a “nice” faucet that it required a specialty cartridge. The manufacturer website specifically states it uses a standard cartridge that can be bought at Home Depot for $10. So after watching their 3 minute video on how to do it yourself and with a standard Home Depot cartridge. I fixed it myself for $10 and 5 minutes of my time. Now that they’re corporately owned they will astronomically rip you off when they get a chance.

MrV Crayton

The plumbing professional was excellent. Mr Fadi, was his name and he was courteous, knowledgeable, honest and quick. My job was not large but he handled it with ease and respect for my home. I would definitely recommend Fenwick!

Willie Span

Hi, I give the technician the highest rating possible. He was very professional, friendly and did a wonderful job. He explained what he would be doing before and after the work was done. Fenwick Plumbing has an excellent employee.

Scott George

Ron A. was polite, professional and very informative. I could tell the prices are set at corporate without him saying a word but just clicking on his tablet, however he did what he could to provide corporate provided coupons to make it a reasonable for corporate, him and me given the scope of the project. Ron A was great overall.

Sandy Lo

Fenwick was amazing! I was struggling to find a plumber that would replace an undermount sink and fix a leaky pipe. Fenwick was able to send someone same day! Justin and his partner were prompt, got down to business, and discovered we had a leak in the faucet as well. I highly recommend this company for your plumbing needs!

Susan Gilbert

Khan Carleson was our technician. Very professional. Diagnosed the problem and came back the next day and installed a new toilet. Polite and cleaned up area after. Looks great. This is the second time I've used fenwick plumbing this year. Always come out the same day. All technicians are polite and knowledgeable. I would recommend them to anyone having problems.

Vicki

DYLAN was extremely knowledgeable and explained to me what he was doing every step of the way along with the cost. He was fantastic at explaining everything and I would refer him to anyone! Superb worker!

Drew Smith

Tim was a knowledgeable, capable and personable local who got the effectively got the job done. Unfortunately, I’ll have to see him again but I have confidence in his abilities. 5/5 would recommend.

Trish Brown

Allen & his helper were pleasant & courteous. Thank you for your great service techs. My last name is now Gallant. Thx.

Kevin K. Francis

Jerald was the technician that showed up to assess our A/C and the one thing above all else is that he didn't sugar coat anything. He got straight to the point and gave me 2 options. Replace the coil or replace the unit. Given the age of the unit, the easy choice was to replace the unit. Jerald went the extra mile and set up an appointment with a salesman that we already had a relationship with 3 years prior. What could have been a hand ringing, stressful situation was actually pleasant even though it was expensive. It's all about customer service and pending the installation, so far so good!