All reviews

Nunya Bizness

James Pike was awesome! He was personable, knowledgeable, quick, and very considerate! He installed a brand new toilet in no time!!! We are happy customers and we will definitely use this company in the future, for all of our plumbing needs!!

Beverly Hawkins

Cody did a great job installing our water heater. He was very professional and kind. Thank you for helping us the same day we called.

Annette Kasnekaw

Your technician exceeded our expectations. On a hot summer day we had a technician at our home within two hours of calling for service. The technician was very knowledgeable and diagnosed the failure of our air conditioning within five minutes of arriving. He gave us an estimate and had us up and running within 90 minutes of his arrival. He was very polite and courteous and a credit to the company.

Robin Persaud

AMAZING SERVICE!!! They exceeded my expectation. I got my home water line replaced and Daniel McMillian, Kodie King, and John Attnip were amazing. They were very professional, kind and knowledgeable. If you need any plumbing done to your home definitely choose Fenwick and ask for these guys. They went above and beyond to make sure everything was to perfection.

osbert

Tim did an outstanding, and professional job in the replacement of my tankless water heater valves, and in flushing my system. He is very detailed to perfection, and highly recommended for your next water problem solutions.

Krishna

Sorry, Very unprofessional account manager, where i requested to clarify the bill and willing to work with him on invoice. he just hangs up and say we will put this invoice in collection. I guess he doesn't care about company is incurring expense due to his action, he just cares about his salary. Got a bill for 40 minutes job for $550. Please don't use them.

Brett Nevins

To put it quite simply it was better than great. Tankless hot water not working when I woke up. Grandkids coming to town later that day. Called Fenwick Home Service. Within minutes set appointment for someone to respond. They arrived early and fixed problem in plenty of time to have hot water when grandkids arrived

Afzal Majid

Dustin is a great guy. He take the diagnostic test in a minute and find out the problem. I think he’s a great asset for this company. It’s hard to get someone like him and he has a great personality.

Keith Glisson

I had a great experience with Austin. He arrived on time, answered all my questions and provided information regarding our current Hvac status, as well as, information regarding possible Hvac upgrades. He was a total professional during his service visit.

Deneisetres Robertson

As always, Anotinio provided top notch service to our unit. He was both professional and knowledgeable about our entire system. We are very pleased with the level of service we received.

Marta. Smith

Summer in Jacksonville is NOT the time to be without AC! Coming home from a trip to find a wet and clogged and non functional unit was rough. Fenwick made a next day appointment, let me know the technician was on the way. The technician was knowledgeable, friendly, and efficient. Ahhhh. . . It’s GOOD to be cool.

hijinx

Highest appreciation for Fenwick and tech Adam G! Booking online was super easy and I was excited to see early next day availability. Adam arrived promptly and was courteous, respectful of our home, professional and in general, a very pleasant person. He was both efficient and thorough; we couldn’t be happier with our plumbing service. Thank you so much!!

Tom H

AC shut down and they were able come out same day no problem. Even on a Sunday! I wasn't able to be home when the technician got there. My neighbor let him in. Austin called me and was very clear and detailed to me about what needed to be done. It was a pretty easy fix and he did not try to ask me to fix anything unnecessary. He even looked at the rest of the unit and did some preventative things to help us out. Trustworthy and professional work. Would absolutely recommend this company to anyone. I will sleep well in my cool house tonight!

Lisa Sclafani

James and his party came within a short time of placing a call for services. He explained all options, was polite and was able to fix our issue quickly. Great service are very satisfied with our service.

Carl Grays

My technician's name was Brian. He was prompt and did excellent work. He hung my light in the foyer and explained in detail what he was doing and also repaired the electrical receptacle in the kitchen. He was very efficient.

Robert Villarreal

Thank you so much Alan Barnett! What an amazingly knowledgeable and respectful young man. He has a passion for his work and it shows. I learned so much today and can’t thank you enough. Keep up the good work!

Tonzetta Hannah

Was not an easy task and Frank and Cody took good care of us I’m happy they were the techs that came out. I’m not easy to please and they went out their way to ensure I was satisfied with their work. Great job guys!!

John Dunlap

Nathan arrived on time and diagnosed my problem within minutes. He was personable and professional. Did not try to sell me something I did not need, but did give me estimates for possible future purchases that I inquired about. Would highly recommend Fenwick. J Dunlap LCDR, USN, RET

Ralph Lloyd

Brenden was very professional, took care of the matter with the most efficiency of not harming any of the other plumbing. He also was conscientious enough to take his shoes off as he came into the house and was always very polite with his answers.

Kim C Holiday

Ryan. My technician in Jacksonville Florida was amazing. My ac was out in the blazing Florida heat. He arrived promptly, explained thoroughly what was wrong and how to fix. And gave me tips on prolonging my system. Would 100% use Fenwick again and would specifically ask for Ryan.

Neverstop

Jomar is a great tech. He quickly identified the ac issue and solved it. The price was reasonable and not all inflated. I've been around, and I would recommend Fenwick. They have integrity and are on the up and up. I've used them before.

Elizabeth Cruz

I am very satisfied with the work Justin performed. He was professional and friendly. I wouldn't hesitate to recommend Fenwick services to neighbors and family

Valerie Lauderdale

Had plumbing issues. Faucet and valve leaks plus had them inspect water heater for proper operation. The technician was available sooner than expected . Decided to have him inspect 4 bathrooms and laundry room. I learned a lot from technician and will have them come back to do $2 k of faucet / valve work. Very pleased to have Fenwick be a part of Waychoff. Have always used Fenwick since moving to Florida. They do not disappoint.

Iris Salisbury

Tavelle was very knowledgeable on our 3 zone system. We had a bad thermostat. He diagnosed the problem and fixed it in a timely manner. He was very pleasant and professional.

Bart Brownfield

Mr. Bush did a great job changing out my two water heaters. He was thorough and spent his time installing them to my satisfaction. Also, he responded several hours after the initial call. Everything was great!

Lucille Rafidi

I had a plumbing emergency and got affordable services within the hour. Nathan Liska was, prompt, professional, kind, courtesy, and went above and beyond to fix the issue. I am a regular customer and highly recommended this company.

Mark Modilevsky

Absolutely great service, same day evening late. Kudos to Dayngel, he inspected the situation and was able to resolve within 1 hour. Our pipe to the shutoff valve outside broke and we had to shut off water for entire house. I called Fenwick and explained, this was about 6pm, they said that they will dispatch emergency call and someone would come between 8pm and midnight. Around 9 i received tracking email that Dayngel was on his way. He arrived around 9:30 and was done by 10:45-11pm. He cutoff the top and bottom piples and put in a new shutoff valve on the spot. Great job. Pictures show that the pipe brokeoff leaving the screw part inside the shutoff valve part. He replaced the screw pipe with an iron one and now it is new and sturdy.. I would have appreciated more if i was able to get a better price, but for the urgency and time element, i understand.

Eric Dorsch

Fenwick sent out a gentleman named Daniel McMillian for our clogged drain. We live in a house that is over 100 years old. Daniel figure out the old sewer system which was quite difficult and diagnosed and solved the clog. He was professional and gracious. He cleaned up and made sure everything was perfect. Good job Fenwick on hiring great people!

John Comee

Matt Gray with Fenwick continues to leap above all expectations! He is a pleasure to work with and is always willing to find a solution. As a contractor in the Avondale Riverside historic district, we come across challenges on every job. Matt is very knowledgeable with historic homes and is always up to the challenge. Easy to work with and although they are by no means the cheapest in town, they are extremely worth every penny.

Trevor Bunn

My A/C quit working on Monday afternoon. I called for a technician at around 3:40 and Jerald was at my house before 4 pm. Jerald was so nice and quickly assessed and fixed the problem. I would absolutely recommend Fenwick’s Waychoff and specifically Jerald for any issues. They are awesome!

Steven Morris

Patrick took care of installing everything professionally and timely. Appreciate his efforts helping out an old Sailor 🐙🇺🇸

Rob Barnes

Our tech, Rafael was prompt, very professional, and efficient. Our tankless water heater was down, but he determined the cause and had it corrected in no time. I highly recommend Fenwick Home Services.

Pete

Everyone that I had contact with from Wychoff's Air Conditioning was top notch. Jerald the service tech, Wayne from sales, and Jason and his team that installed my new AC system couldn't have been better. My new system was installed and up and running in only four hours. Absolutely first rate all the way around. I couldn't be happier and look forward to dealing with Waychoff's for the future servicing of my new AC system.

Tabatha Taylor

A/C went out in the middle of the night. Sent a message on website very early in the morning. Got a response to message, a confirmation call, a/c was fixed and we had cold air all before noon. Tech was Adam and he was great and informed us of services we need to address soon to prevent furture issues.

Franco Cafiero

Gerald was able to come to my home same-day for my malfunctioning air conditioner. He was very knowledgeable and explained what he was doing, and answered all of my questions during the process. I strongly recommend Fenwick for AC repairs.

Michele Miller

Wade was very informative and he solved our problem in a timely manner. The company got the technician to our door very quickly and the cost was well worth solving our problem.

Inquiring Mind

Christian was fantastic! Super knowledgeable and willing to walk me through our issues and provide his honest opinion. He was able to get us back to “Coolsville”. We are Fenwick fans, for sure!

Maria W

Great service!! I was impressed from the minute I called to schedule an estimate for installing a utility sink in our garage to the completion of the job. DJ in dispatch was very nice and informative on their process and was able to schedule me an appointment the same day. That's when we met Khan Carleton the plumber. He is super friendly, super knowledgeable, very patient and he sure does know his stuff. He answered all our questions in detail (and let me tell you my husband sure does have alot...lol) and that's when we decided he's a keeper. He kept us informed on everything he was doing from beginning to end. He's also very neat and tidy with his work and I have a feeling that this is him all day every day!! Pricing was great (we thought it was going to be way more than it was) and we also received a 10% discount so make sure you check out the coupons/discounts listed on their website. We're very happy with our new utility sink. We're glad that we chose Fenwick and blessed that Khan took the call and made it happen. You guys now have a customer for life and we sure will spread the word. Thank you so much!! P.S: I'm adding a pic of my new sink.

David Butler

In Callahan Florida, Youn Lopez completed my Daikin AC and HVAC's first annual maintenance checkup. Very professional service. Youn answered or explained all of my questions about the maintenance services being performed. I now know that Waychoff and Fenwick have merged, adding plumbing and electrical. I asked Yaun about their plumbing services's ability to install a flash water heater under my sink. He assured me that Fenwick could handle any plumbing and electrical work required. D. Butler

Ervin King

Discovered water shooting out the top of my water heater. Called Fenwick and they had a tech out and new water heater installed in about 3 hours. Would definitely call them again! Thanks to to Patrick Lowe and Fenwick!

Lynda Martin

I want to highly recommend Ron Ayers, Fenwick Service Plumbing Technician, for his excellent work in analyzing my plumbing problem and correcting it in a professional way, He pre-explained the cost of the repair and answered any questions. I rate him A+!

Shibani Kumar

Brain Shields was excellent. He understood our requirement, he was punctual, courteous, and ensured work was completed timely - very professional. Thank you

Laura Jo Provost

Very good experience with the AC checkup! Wesley was on time and got straight to work. The AC unit was on the roof of the second floor and he took care of it with no complaints. Courteous, professional. A-1!

Aaron Holtz

Ben did a great job all the way around. He was both courteous and professional. This is what good looks like when it comes to ac repairs and service!

Mariel David-DeVito

They’re my go to for reliable service. Today was no different. Ron showed up promptly for our appointment and took care of us quickly. You get what you pay for. Will use them again.

Julie McLaurine

Excellent service as always! From the initial phone call, appointment, communications, setting expectations, professionalism and service. With my emailed receipt, I received a detailed description of the work that was performed and photos. Khan is awesome!

David Graham

Nathan L. was incredibly helpful and friendly, arriving promptly after our call. He efficiently fixed our issue, making the entire experience smooth and stress-free.

Bill Heis

We moved to a newer home ! So we took Waychoff/Fenwick with us ! The tech Kevin arrived on Time ! We have a garage unit, and outside HeatPump ! Kevin gave us details about what he was doing and updates as he passed through ! He explained everything in detail with pictures ,and gave our Old unit a passing grade ! We were impressed with his information , ,and his Friendliness while doing his job ! We Hope we can request Kevin back in 6 months !

Tonisha Michelle

AC Havoc Repair provided a detailed and competitive estimate for the parts needed to fix my AC. The staff was knowledgeable and helpful. Although they didn't perform the repair, their estimate was thorough and gave me a clear understanding of what I need to move forward. Would recommend for estimates and guidance.

Andrea Appe

Tech was here early on Sunday to help us out. Very knowledgeable, courteous and professional. Was able to repair and have us all fixed up in no time! Definitely recommend!!