All reviews

Will Ludwigsen

Fenwick is fast, capable, and honest. A plumber from another company arrived late to look at our hot water heater, poked at the pilot light, and then pitched us a $4,100 replacement. I called Fenwick the next day and their tech arrived on time, cleared out some dust, performed some much-needed maintenance, and charged me $149 for a standard service call. They are my new best friends.

Danaeya Starchild

Robert Lewis was my technician. He showed up promptly and went after the problem which was an overflowed toilet. He got it all straightened out and in the process was explaining things and we got it done. He then cleaned up whatever mess he made and it was just really good customer service. He was friendly, patient, and professional. I was very very pleased with the work that he did. And excellent job!

Jaime Marrou

Super satisfied. The technician was incredibly efficient and professional. He replaced the water heater by himself. I was impressed by his skills, knowledge and care for cleanliness. A great person. He reassured us on our decision to chose Fenwick. Great job.

J P.

Great experience start to finish! We were able to get a qualified plumber to do 2 days of work on short notice. Frank and his co-worker (sorry I can’t remember your name) installed a steam shower for us. They did a great job with the installation. Thank you!!

Phil Wieczynski

I had some concerns about my water softener so I called my favorite plumbing company, Bill Fenwick. Scheduling was easy and appointment was for the next day. Jesse arrived on time and he did a fantastic job. He’s an outstanding rep for your company. Very professional and thorough. He checked out my system and adjusted my settings. He took the time to explain the system to me. I will definitely use this company again!

Grace Miller

I’m so glad I chose to go with your services! The two men who serviced my phone were able to identify the plumbing problem right away, explained everything to me, and fixed the issue promptly. Very professional and kind! Michael Bowen is the guy to go to with all your home fixing issues! Thank you!

John Risler

At 6:30 we realized that we had no hot water. Called Fenwick who had installed the heater about 10 years ago. By 8:30 two uniformed techs were at our door, diagnosed the issue, explained our options and began to work. By 3:00 they had installed our new tankless propane heater and we had plenty of hot water. Smoothest service you could ask for. Would recommend Fenwick to anyone who wants quality products, proper installation and fast, hassle free, service.

Donna Bird

Andrew was the best, polite, and extremely knowledgeable. I called your office at 3pm on a sat and within the hour Andrew was here. He listened to my concerns, asked a few questions, did some investigating and determined what the problem was. From my first contact with your receptionist, who also was very helpful and friendly my experience with Fenwick plumbing has been a good one and I will def call again if need be.

Kenneth Boris

We called Fenwick for an AC service and were given a time slot in the afternoon. I was notified via text email and call that my tech would be arriving in 20 minutes Christian took his time to correctly troubleshoot the issue. He took the necessary actions to get the unit functioning properly and even took time to show me what the problem was. Top notch service and staff. I would highly recommend this company

M L

Rafael Serrano did a wonderful job replacing our new water heater. He was very helpful and considerate. Called Fenwick in the morning and by 6:30 pm, we had a new water heater installed and working. Rafael assessed, called for new unit, and unit was delivered same day. I was amazed, usually we have to wait for parts. Thanks for prompt response and great service. Definitely recommend.

M B

Softener went bad. Craig Rock came out and really went above and beyond on the repairs. My filter had busted sending carbon throughout the lines in the house. He took every aerator off the faucets, disassembled the shower heads, and purge all the lines. He was remarkable and saved me the time of having to do it. Even when I told him I would handle it he stayed and completed the job and then some. Was at my house for hours. I appreciate it. Great employee you have Fenwick.

Ardra Jones

I can't express enough gratitude for the outstanding service provided by Michael, Senior, and Zach from Fenwick Plumbing, Cooling & Heating. They treated my 73-year-old mother with the utmost respect and generous care, completely alleviating her fears of being taken advantage of. Their professionalism was evident throughout the entire process, with no price gouging, just honest and reliable work. If you have elderly parents or young families, these are the people you want taking care of them. We feel incredibly blessed and grateful for their exceptional service. Highly recommend!

Marcus Brubaker

Service was top notch. Communication was excellent! Setup an appointment yesterday for this afternoon and was contacted about an earlier appointment which had my issue resolved before the original appointment was scheduled. Will certainly be recommending and using for all future needs!

Susan Fifield

Ryan arrived on time, was polite and courteous, and even tried to make friends with our “Cujo” of a puppy Maggie (she hates repairmen!). He got to work and found the issue right away and did his best to give us some cooler air tonight before the new system gurus step in tomorrow morning. He knew his stuff and did his best to help us out with a less than optimal system to get us through one more day. Thanks Fenwick! Very pleased with your team and service!

Gloria April

Cody went above and beyond to ensure the experience was great. The whole team worked to make sure the install was seamless and done correctly. They had a serious challenge as our attic space was not conducive to installing the pipes. This team was super and I cannot say enough about Cody. He was so kind and courteous, making sure I knew the system and how to control the thermostats. Cudos to Cody and his team. I highly recommend Fenwick. I have been using them for 3 years and they are fabulous at all the aspects, plumbing, Airconditioning.

Wayne Farquharson

We called another plumber and they recommended Fenwick as they couldn’t do all the work we needed done. We called Fenwick late afternoon and they had a technician at our house by 8 am the next morning. Joshua did an outstanding job. He explained everything he was going to do and the cost he quoted was reasonable.

Shelly Dunne

After 20 years of ongoing plumbing problems (and thousands of dollars later), two of my neighbors recommended I call Fenwick Home Services. Two days ago they sent a plumber who diagnosed my problem. It was my old water softener unit that had never been fully uninstalled and was clogging up my pipes. Today they sent a Master Plumber, Michael Bowen, along with an assistant, and installed a new soft water unit. Michael Bowen said I was “infiltrated throughout the house… one of the worst he’d seen in 40+ years of plumbing”. Michael Bowen also suggested (but didn’t try to sell me) that I might think about replacing my hot water heater, which was installed in 2009, after I had a flood inside my home near the old water heater. I had been thinking I was living on borrowed time with this one. Fenwick sent it out, and that was installed at the same time. All in a day! In all these years no plumbing company has ever accurately diagnosed my problem. I am incredibly grateful to everyone at Fenwick. The dispatcher was great, and helped with getting me on the schedule first thing this morning, as I work in the afternoons. I received a text message that they were on the way and I could track them en route. I can safely say you are in good hands with Fenwick. Finally my plumbing issues are truly resolved! Many thanks!

christine rabideau

Woke up finding out I needed a hot water tank. Immediately called Fenwick and then scheduled Michael Bowen to come to the rescue. He did a great job providing me options and educating me. Kept me informed on what he was doing and also made sure I confirmed the repairs after he was finished. Great work and I would recommend. Thank you Michael for brightening my day.

MJ FlJax

Had a water main shutoff that needed to be replaced. I am selling my house and the inspector dinged me on it. Reached Fenwick on line Sunday afternoon and they scheduled me for Monday afternoon. Communications was excellent, tech arrived exactly on time, gave me very competitive price, had everything he needed on the truck and was done very quickly. Tech was professional, knowledgeable and very personable. Without a doubt my first call for any plumbing issue.

CL Dobbins

The technician was great and explained a variety of things that may be causing the issue with my AC unit, but ultimately it’s two days later and my upstairs unit is still not cooling down the bedroom and loft. The thermostat showed 99 degrees when he first arrived and after paying more than $600 to correct the issue it’s still almost 80 degrees upstairs 2 days later. Not satisfied with the results so I’m hopeful they will correct the issue timely.

Pamela Chirico

I called for an estimate on a non-emergent water heater installation and I was grateful that they were able to come out the same day. They were knowledgeable and professional and clear in their explanation of what needed to be done. Would love to have them do the install however they were not at all competitive with their pricing. Very expensive. Sad but I will have to keep getting additional estimates.

Sara Slettebo

William from Jacksonville, FL was great! He was on time, professional, and explained very well what was wrong with my system. I was provided a few options for repair, and my system was repaired quickly. It was also great to be able to book a next day appointment online.

Shirley Hinkle

My plumber, Christopher was amazing. He took time to listen to what the problem was and he was able to fix it. He took his time and always asked questions to make sure that I was happy. He was very neat, and he cleaned up after himself. He wore his little booties, coming in and out of my house, which I was very grateful for, and he cleaned up all his mess. He was very pleasant to talk with, and he made me feel very comfortable. I highly recommend Christopher, he has a great personality and very professional, and he got the job done.

Lisa Maselli

Extremely satisfied. Out of 3 different companies quotes Fenwick heating and plumbing was the best price, came out on a Saturday, quickest to install, extremely friendly, salesperson Tony was top notch excellent, technicians were highly skilled and fast, unit Daikin Fit AC works quiet and cools house fast. Warranty excellent, 5 plus stars on the company and the manufacturer.

Margaret DeVore

We discovered a leak in the hose bib on the outside of our home this morning and immediately called Fenwick Services based on our previous good experience with the company. Joshua Stricklin, our Fenwick technician arrived promptly in the time frame we were promised, assessed the matter and provided a clear solution and affordable cost for resolving the leak. He was able to fix the leak quickly with minimal inconvenience. He was courteous and professional at all times. We highly recommend Fenwick Services and will continue to use them for any future needs.

Pedro Claudio

Very high quality Cust service. During the new AC installation they keep the area very clean.

Ahmad Rashad

Thanks to Michael. For making our very old shower a little less old. He was diligent and patient with great humor. Thanks again!

James Crenshaw

Patrick is the best ask for Patrick Lowe! He’s batting 1000% on punctuality. He’s going to either run his own division one day or continue to make this Biz The Standard in Plumbing.

Jen M

Arrived on time, great communication regarding estimated time and potential costs. They were able to instal a new furnace that day, very professional, efficient, super friendly, cleaned up after themselves and explained the warranty. I would highly recommend Fenwick! Thank you!

Donna Chartier

We had a kitchen faucet that needed to be replaced. I called Fenwick Plumbing on Saturday, and as it was no rush, they could schedule someone to come that fit in their schedule. Dispatch scheduled a time for Monday and I was given 2 time slots to choose from. Amazing response time, I was not expecting an appointment that fast. The plumber that came out was highly skilled, very knowledgeable and answered any questions I had. The new faucet was in place and working within an hour. I am glad that I called Fenwick Plumbing, it's good to know who you can call to make things right.

Barrington McFarlane

Michael Bowen was very knowledgeable about his profession and completed the job in a very efficient manner. Left the area completely clean.

Kay Henry

Got AC service today from Michael who was fantastic! Great customer experience yet again!!!! Andrew was very courteous and respectful of our home. He was very clear and direct once the issue was diagnosed, and he offered alternatives to help us make an informed decision. Great customer experience!!!! I have follow up work and will definitely ask Fenwick to send Andrew back out to work on our home.

Morgan PlusFour

I typically don't write reviews, but my recent experience with Fenwick Plumbing compelled me to share. When the utility department alerted me about a potential leak, I didn't notice anything amiss at first. Promptly after calling Fenwick, Matt and his assistant were at my doorstep within hours. Their polite and professional approach was immediately evident as they expertly located the elusive source of the leak. I was particularly impressed by their extensive knowledge and efficiency. Once they identified the issue, they swiftly addressed it, minimizing any disruption. Matt and his team were not only tidy and organized, but they also equipped me with the necessary information to make an informed decision, potentially saving me from a costly fix. Having relied on Fenwick Plumbing for several years, I've consistently been pleased with their service, but this experience particularly stood out as exceptional. Joe K

Angelia Smith

After weeks of searching for the right company let me just say I was totally satisfied with Fenwick. From my first conversation to my last conversation I was very satisfied with my experience with everyone I came in contact with.. I highly recommend Fenwick for AC services and/or new units. They offered the best warranty out of 10 companies I researched. 12 years on parts and labor unheard of even coming from their competitors. A special thanks to Holly who has the patience of Job she knows how to explain things in terms where you can keep up with her. She’s not a pushy salesperson. Lastly, to all The workers that came out every last one of them was very respectful, kind, and professional. They cleaned up after they done and explained how to work the system in its entirety. Great customer service Fenwick. I almost forgot to mention they had the best price out of my all my quotes. This is not a paid advertisement for sure.

Noelle F

We love Fenwick! Michael Bright serviced our A/C unit last fall; he was so fantastic to work with. We requested to have him do our spring service as well. He’s so knowledgeable and does such a great job. We are very happy with our service.

John Marshall

Aaron, from Fenwick Plumbing installed a new electric water heater for me today. He wrote up the estimate and gave us a sum off because we had done business with them in the past. Aaron's workmanship and professionalism was evident. We were very happy with the install. Highly recommended!

Melissa Bushong

Jessie from Fenwick appreciated our situation and came very quickly. He diagnosed and offered various solutions with all the details describing the differences. He was very patient as we discussed what our concerns are and what is important to us. We made the decision to get a new water softening system and he was able to schedule us quickly. We felt that we were treated very fairly and courteously. We highly recommend him and Fenwick and give both FIVE STARS PLUS.

Gregory Kovacs

Aaron was prompt and very professional. He completed service in the time he estimated, and provided pictures of our tankless water heater, pointing out areas for future concern. He also answered several questions and provided information about replacement water heaters with improved features for our consideration. Well done, Aaron! Fenwick has always been very reliable and professional in servicing our needs.

Jen Harden

We had a Hot Water Heater that began leaking and knew we needed a new tank. They took care of the removal and had new one installed! From start to finish less than 3 hours and super great guys. Michael Underwood was extremely knowledgeable and easy to speak too. I would call again for my plumbing needs and would recommend the company based staff (phone lady, Jess, was great too) and efficiency.

John Ludlow

Fenwick services was amazingly helpful with a last minute hot water replacement needed on a Holiday weekend. Ray was our technician and was one of the best service providers I’ve ever worked with. He was patient in helping me contact the manufacturer and also went above and beyond to ensure we had a water heater replaced same day! Definitely recommend Fenwick!

Jamie Carvalho

This company and there hard workers especially Rafel is amazing. Very respectable and honest. I recommend them to anyone looking for a plumber. They are highly knowledgeable and are just amazing. I’ve needed them a few times and every time has been the same. There energy when they come to your house is like family and they just are very sweet guys. If I could give 100 ⭐️s I would. Highly recommend.

David Moriconi

Easy to schedule. Heat pump water heater replaced in one day! Clean and competent work, knowledgable technician with attention to detail! Great experience… Highly recommend!!!

prajith Menon

The purchase was significant for us, so we were pleased to engage the services of a reputable company for the work. The installation team performed admirably, demonstrating efficiency, knowledge, and friendliness. They arrived punctually, worked diligently, and delivered an exceptional end result. I must mention Tony's professionalism, which was exemplary. I would not hesitate to conduct further business with Fenwick due to his courteous demeanor. I highly recommend this company to all.

Lisa Anderson

Michael was excellent and thorough. He really deep cleaned my system and took the time to explain how to understand my thermostat and it's setting ings. He also explained the different maintenance plan and what it covers is cost effective. Thanks Michael for your time and patience with this lay person!

Kirk Landau

Frank Lamia with Fenwick Plumbing came out to install two faucets in my master bath. I called Fenwick at 8:20 and he was here by 9 o’clock. Frank was personable, competent, thorough and friendly. The work was just completed but I am confident that it was done correctly. Frank was careful to check for any leaks and proper fitment. Fenwick has done plumbing work for us in the past and is always reliable. I was pleased with the promptness of the work and the competency. I highly recommend Fenwick Plumbing.

R Mason

I have used Fenwick Services over the years for A/C and plumbing. Every time the service was on time with a professional tech. My recent interaction started with Fenwick started with a rather high electric bill and odd things going on with the heat system. I had a tune up scheduled and the technician was on time, very thorough after the inspection ,explaining the issue and giving options for fixing the issue. We chose to replace our a/c system. The comfort advisor, Tony, was our first person to interact with deciding what system was needed for our home. He was a true professional from the start. He explained the size systems available for our home and let the wife and I decide what would work for us. Set it up for install the following morning. The team installing our system were , in my opinion, top notch. Each crew member had a task during the process of steps from removal to install to finish. These 4 guys worked flawlessly to not get anothers way to complete the install process. Great job!

Kevin Owens

Technician, Christian, arrived on time and went right to work doing an inspection, testing, and cleaning of my AC system. He was very thorough, quick, and friendly. The special pricing advertised for this inspection was very good and there was no cutting corners. Very pleased with the service from Fenwick. Great communications as well. Highly recommend using Fenwick for installation (they installed my system 3 years ago at a very competitive price) and for servicing your existing system.

Diane Dewsnap

I was able to book an appointment on line for the next morning. The tech showed up within the time slot. He was friendly, courteous and professional. He was very thorough and gave me a quote up front right away. I had a busted pipe he had to cut out and replace and some blockages to snake out. He finished the job in good time and I hope to have no more issues.

Cathleen V

I am so happy with my experience. Jesse was super helpful with any concerns I had. He was very attentive and demonstrated lots of honesty when it came to picking the best choice for me. I highly recommend this company! Update 02/15/2024 After installing two new AC units in 2021 it became necessary to have them cleaned, and one unit was experiencing a slight issue. When I reached out to Fenwick, their response was not only prompt and dependable, but also exceptionally accommodating with my busy schedule. Christian S was truly remarkable; he not only identified the issue with expertise but also conducted a comprehensive inspection to guarantee the optimal performance of my units. Beyond his technical skills, Christian's professionalism, attention to detail, ensuring my units were running perfectly was evident, making the entire service experience exceptional. I recommend their services, especially with technicians like Christian on their team!

John Kennett

Michael Bowen, the Master Plumber that installed my new hot water heater, did an outstanding job. He was extremely knowledgeable and did an excellent job of explaining the options available to me. I accepted his proposal and my new hot water heater was up and running in about 3 hours. Before leaving he double checked everything and left the area of my garage where he installed the hot water heater spotless. Based on my experience, I highly recommend both his company, Fenwick, and Michael Bowen.