All reviews

Sean Hendrix

I had an emergency tankless water heater failure (Peoples Gas customer, Southside JAX). Water was leaking, hot water pressure was gone, and I needed urgent help. I used ChatGPT to research qualified local plumbers and Fenwick Home Services came up as the top recommendation — and they exceeded expectations at every step. From the first call, their dispatcher was responsive and clear. A licensed technician arrived quickly, explained the problem thoroughly, and gave me multiple repair/replace options without any pressure. The work was competent, fast, and professional. Within hours I had my system back online — I’m writing this after my first peaceful shower since the outage. Full marks for professionalism, speed, competence, and customer care. Highly recommend Fenwick Home Services to anyone in Jacksonville dealing with a tankless water heater or plumbing emergency.

Vivian Fletcher

As always, my experience with Fenwick was excellent. Yoan Lopez was prompt and courteous. Thank you for the excellent service.

Madison Lloyd

Michael senior and Michael junior were the dream team! Very experienced and kind to work with! Highly recommend. Thank you for your hard work!

April Clark

Our system wasn’t running right and when I went to remove the filter to change it, it wouldn’t come out. It was stuck as you can see it frozen over. They came out the very next day, which was fine because the air still worked, and Larry handled the whole thing from start to finish. He didn’t leave until the unit was defrosted and up and running excellent

Suzan Molans

Fenwick used to be the number one choice for my plumbing repairs, but they have become greedy like everyone else. Had a toilet issue and the repairman from Fenwick said that it would be 383.00 to pull up the toilet and repair the "O" ring. He didn't want to do the job and you could see it from his demeanor. He then stated if I have to pull up the toilet I will break the toilet. He then stated, "Thank you Ma'am, it will be 89.00 for the call." Do not ever use Fenwick. They are now heating and air too and had the same problem with their greed when I had them look at an air conditioner. Buy a new outrageous system was their advice and had another company come out and look at it and repaired it right away. Had a handyman look at my toilet and he fixed the problem for only 105.00. Do not use Fenwick. Greedy and a waste of time.

Andrew Yurkowski

Ronald Ayers was excellent. When presented with our issue, he knew right away what the problem was and was able to fix it. He also showed us where the shutoff valve for the water into the house. We thought we had to shut the water off at the street. Ron was professional and friendly. I highly recommend him.

Clay Looney

Ben Smith was incredibly knowledge and went above and beyond with our plumbing emergency. Would certainly use Fenwick again.

Ricardo Tablada

Outstanding Service Experience The service provided was excellent from start to finish. I was notified well in advance about the visit, which made scheduling easy and convenient. The technician arrived right on time, was courteous, respectful, and carried himself with complete professionalism. He took the time to answer all of my questions thoroughly, explaining everything in a clear and helpful manner. The entire process was smooth, efficient, and stress-free. I am extremely satisfied with the quality of service received and would highly recommend this company to anyone seeking reliable and professional assistance.

Dominique Bichard

From the time Elmer came out for our service call, Waychoff's was on it right away and had a team out the very next day to resolve our A/C issues. I want to take a moment to thank Elmer, Zakeem, and Hobbs for their hard work and professionalism. They discovered that the A/C system installed through our home warranty had not been installed correctly, which was causing the unit to cool our garage instead of our home. They took the time to fully resolve the problem, made sure everything was installed properly, and listened to our input throughout the process. They came prepared, worked efficiently, and their experience truly showed. We greatly appreciate the effort and care they put into getting our A/C working as it should. ---------------------------------------------------------------------------------------------- We had an unexpected issue on a Sunday due to a slab leak in our garage, and I called Fenwick for help. They were quick to respond and sent out a technician, Steven, who assessed the issue and explained the next steps. Shortly after, Craig, the Services Manager, came out and provided us with a detailed quote to re-pipe the entire house and install a new water softener, since we did not have one. The installation team, Ben and Cody, did an excellent job. They prepared our home for the work, re-piped everything efficiently, and made sure the disruption inside the house was kept to a minimum. Afterward, they had a drywaller, Emad, come out to patch everything back up leaving the walls looking like nothing ever happened. From start to finish, the process was handled with professionalism and care. We truly appreciate the hard work and attention to detail from the entire Fenwick team!

Jerry Daly

Great service. Friendly, helpful. Buster Davis knows his stuff and gets top marks for his work. Buster returned on Monday with the required part and took care of everything quickly. great job!

Audrey Schlau

Had a blocked garbage disposal drain. I called for service @ 6p but still had half a sink I could use so immediate service wasnt needed. Got an appointment for first thing this morning. I received an email and text they were on the way and Nathan arrived 10 minutes later. He evaluated the situation, provided a thorough explanation of what needed to be done including the cost(which included a senior discount as well as 2 others) and length of time he needed. I authorized the work and he got to work. i was thrilled i didn't need a new machine! He explained everything he was doing along the way and cleared the blockage. He educated me on proper use of which I honestly wasn't aware of a few things and also taught me how to clean the disposal; who knew!!!! Wouldn't hesitate to reach out again if ever needed.

Mike Schmidt

The service and the AC repair man was outstanding. Was told by Florida Home AC that my unit was broken and that I needed a new unit. Fenwick found a plugged system, unplugged the clog and system runs fine now. Thank you for your honesty!

Liz Lawrence

Michael Sr. and Michael Jr. were extremely knowledgeable and professional. They replaced a TruTankless unit with a standard water heater the very same day. They took the time to explain each step of the process and remained on-site until they were certain I had hot water. I would highly recommend their services!

Gina Hubbard

My technician arrived promptly explained what was happening so that I could understand everything that he was doing and he finally fixed my air conditioning, which has been out for five days. I’ve been living in 97° house all that time I was grateful for him coming, he did a wonderful job.

Donna Starr

The air condition Technician Jason was very excellent very considerate and Steve. The new heater was very considerate. Very neat.

23csx

Service Technician James did a fantastic job repairing my homes water pipe. Definitely prompt and Professional. Fenwick came out the same day. Nice availability.

Jessica Santana

We hired Fenwick Services / Waychoff’s AC to address an issue with our Daikin system. Over the course of a month, we paid $1,636.78 for two new dampers after their technician insisted that was the definitive fix. Not only did the repair fail to solve the problem, but our home actually got hotter — rising from 74–76° before service to 82–85° afterward. Multiple visits followed, but their own manager later admitted the damper replacement was ineffective and that a Daikin representative was required. Despite promising to schedule that visit, I discovered days later they hadn’t even contacted Daikin. Meanwhile, my family has been left in an unsafe situation with a 7-month-old baby in 85° heat. I am now forced to hire another HVAC company to properly diagnose and repair the system. I have requested a full refund of $1,636.78 and am preparing a formal complaint to file with state regulators. I cannot recommend this company due to misdiagnosis, ineffective repairs, and failure to follow through on their commitments.

Claudia Stubbs

David Jordan was punctual and professional. His customer service was exceptional! After finishing the HVAC tune-up and maintenance, he carefully explained all of the photos of my HVAC and reported that my unit was in good condition. No issues were found! Thank you, David!

Ramin Mahmoodi

I appreciate that Austin came out late on Saturday night . He replaced a part and said the thermostat issue is fixed. The thermostat is off again and the AC is off .it seems to be the same issue

Jennifer Wright

Fenwick was able to come out at a late notice on a hot Saturday afternoon, when our AC suddenly stopped working. Christian was our technician, he was extremely kind, had great customer service, and fixed our AC quickly! Thank you!!!!

Dennis S

David, the technician, came here to service my A/C . He was super thorough and even took the time to show me and explain to me the whole diagnostic report on his tablet. This is entirely taking it to the next level. Never had a technician so thorough. I guess it has something to do with Fenwick and Waycoff’s joining forces.

Dick Fetter

Recently I was contacted by the local utility company that there was a water leak on my property that was being picked up in the meter box. I immediately contacted Fenwick Plumbing, whom I have used previously, and they were actually able to get someone to my house later that same afternoon. The plumber, Dale, arrived when he said he would and I told him everything was off inside and outside the house…..no water running. He immediately had an idea where the leak probably was and after some brief paperwork, which he explained thoroughly, he began to get after locating the leak and fixing it. As it turned out, the leak was exactly where he suspected it would be and despite about 2” of rain just before his arrival, he and a couple of helpers had me up and running in about an hours time. Because of all the water continually filling the meter box Dale could not reinstall the box completely and put all of the sand and dirt back. He told me that if we didn’t get more rain he would be back in a day or two to finish the job…..which he did two days later. I was very impressed with Dale’s knowledge and his efficiency in fixing the leak in the PVC pipe and as I have done before, I would highly recommend Fenwick Plumbing, especially Dale!!

Teresa Moore

Used Fenwick before for plumbing repair, loved Zach's work but Christian did my heating and A/C service better than any technician in past 4 years. Got the maintenance done which included air filter but he went above beyond to clean out leaves in outside condenser and completely clean inside air handler also fixing a kink in the water pump I didn't see. Check out some deals on maintenance contracts and a UV light to kill nasty bacteria worry free.

Billy Wilson

Wonderful company responded to my inquiry ASAP and scheduled an appointment. They then called later to check and see if I was available for an earlier visit due to technicians in the area. Justin showed up very quickly, explained everything in detail and took care of the job very efficient and professional. He definitely went above and beyond!!! Thank you!!!

Scott Durland

Rafael Serrano trouble shooted my plumbing issue, which 3 or 4 other plumbers couldn’t resolve and provided practical solutions that actually worked to address my issue. Rafael was friendly, knowledgeable and practical in his approach. I am very pleased with the work done.

Billie Jean Bradford

Every aspect of the service call for HVAC maintenance in my home was done professionally and quickly. The technician arrived on time after notifying me he would soon be there, treated me and my home with respect and completed the job quickly. I highly recommend Waychoff anytime for HVAC, Plumbing or Electrical concerns.

Ashley S

Austin was great! He answered all of my questions and gave a full run down of what he was doing and future expectations with a price breakdown. Would recommend!

Daniel Ashley

Fenwick & Waychoff’s promised help but never showed for our appointment. Instead, they began spamming my cell with solicitation messages—even after I repeatedly asked to be removed from their list. When someone finally arrived, they were clearly untrained and unlicensed, and tried to convince me to let them tear into my wall for a “repair” that wasn’t needed. I stopped them, called a reputable plumber, and was told this type of scare tactic is common from this company. The other plumber fixed the issue quickly—without touching my wall. This business is unprofessional, unreliable, and misleading. I cannot recommend them under any circumstances.

Dave Masiello

Tech Jessie came out and found out where the source of our leak was within minutes. His partner and him were very polite and patient. They fixed the issue and cleaned up. No complaints here. They did a good job. Thank you

Bill Van Riper III

Adam, the HVAC technician arrived within the promised time window and diagnosed the problem quickly. He ensured all settings were correct and got my air conditioning system running to cool my home again. No hard sell, but only a suggestion to replace a part that may fail. The charge for today’s service was very reasonable. I will use Fenwick/Waychoff for future service when needed.

layne cleveland

We love our heat pump from Fenwick but most of all we love the customer service and the technicians that work for the. They are knowledgeable and helpful. Would recommend to everyone.

Jay Lesowitz

Always a good experience from Fenwick Home Services and today Jomar Melendez went way above and beyond. Very meticulous and he takes pride in his work. Thank you Jomar (and Fenwick)

Charles Helverson

Dale arrived on time. Techs protected work areas with runners and footies. Work was completed in a timely and complete manner. I would recommend them to anyone. Thank you

Tracy Tackling

Phenomenal experience with Dayngel (the Fenwick technician dispatched to my house) for an immediate plumbing need. He was fast, professional, extremely courteous and had my issue fixed up in no time. Will definitely request him for any future plumbing needs. THANK YOU!!!

Betty Sutherland

Customer service was awesome from the time. I made the first phone call until the time that the technician arrived. They kept me posted the whole time you don’t see that good of service anymore.

Trena Knowles

Great service! Honest, explaind our options. Respectful of our home, wearing foot covering.. Antonio...we appreciate you and because of your excellent service we will definitely use Fenwick again.

Matt Brown

Solid service on my annual maintenance plan. David did a great job walking me through all the checks and performing the service. Would definitely recommend their services.

Gordon Shayne

Rodney was on-time, polite & professional, and a very pleasant person. This was our 6 month HVAC check-up which we ourchased last year and will continue to maintain at a great price!! Thank you!

John Wells

Ben was our tech and he was great! On time, respectful and knew his trade. Quickly he diagnosed the problem and gave me solution. Within a couple day he had parts in hand, came back to repair A/C in a timely manner. I was grateful to get cool air back in house. Thank you so much.

Quinn Harrington

My garbage disposal pooped the bed. They came out the next morning, finished in time for breakfast. Reasonable price w/Comfort 360 membership and 15% off.

A Hill

Frank was early, courteous, and very knowledgeable. He exceeded our expectations and repaired our plumbing issues quickly.

Owen Norman

I was very satisfied with my technician he was very professional and efficient however he quoted me a price of $253 and then there was a part that he needed and he told me that he had to go back to the shop to pick the part up and when it came back he quoted me $377 which was more than $100 more than what he initially quoted me and I just don't understand why it would have been that much more difference

Linda Marshall

Justin did a great job. He identified the problem and he didn’t overcharge us by making up work that didn’t need to be done. I appreciate his integrity and workmanship.

Charles Hollis

My assigned technician Larry was on time and quickly diagnosed my system for a very reasonable price. Another company arranged through my property manager quoted an 8k system replacement or 4k repair on my unit which is only 7 years. Thank you Fenwick for having honest reliable service technicians who are not trying to rob you for a common defrost sensor repair.

Jesse Pennoni

My tech was knowledgeable and friendly and understood my point of view regarding my AC unit. I am switching hvac providers and signed up for bi annual maintenance through this company because our interaction was exactly what I expected and appreciate the good business practices.

Beth Touchton

We were able to get same day service to repair our unit that was not working. Jerald was very experienced and thorough. We signed up for a service contract after this interaction. Happy in Jacksonville!

Sherry Nilemo

Thoroughly disappointed with follow up after install. Have been trying to get a couple things fixed but the last straw is today someone showing up without a ladder to fix a problem!!! Unacceptable, as I have been HOUNDING the install manager to make it right, to no avail. VERY disappointed.

Jennifer Bonello

Our technician was Andrew and he was very nice and professional while dealing with my mother. She is hard if hearing and can be a a handful but he was kind and professional through the whole process. He explained the issues and fixed them quickly. He also answered a few other questions she had about her plumbing, which put her mind and ease. It was very nice of him. We had a good experience overall.

Joshua Brady

Appointment was for between the hours of 12-3. I also asked if that meant it would be COMPLETED DURING THAT TIME. The person on the phone said the service should not take more than 30 minutes outside that window. Tech showed up at 2:45. Tech sat in his vehicle for 10 minutes. Tech finally does his job and rings the doorbell at 2:55. The service takes until 3:58 Tech goes to his van and sits on his phone for 24 minutes before finally coming back with paperwork. I will specifically request this tech never steps ony property again.

John Peters

We had Fenwick Plumbing (Kahn Carleton) to our house to fix our disposal from backing up and a few outdoor faucets. He did a wonderful job, was very personable and highly recommend him.