All reviews

Winsome Gill

Matt Gray and Paul Golden with Fenwick Services are the best installers .. they were on time very knowledgeable and respectable , I could not have thank them enough for their service and their excellent work on installing my Gas water heater, they went above and beyond to find me the correct water heater I wanted and explained everything to me in great detail and was very patient, my water heater was installed the same day and they work well together as a team, I am very satisfied with their work, these guys are the best! Thank you guys soooo much!

Weps

Outstanding service!!! and thank you for fitting us in as a late repair on short notice! Jennifer in scheduling was outstanding, and the technician Ronald was 10/10 in customer service and repair. Very transparent with cost and what the repair would entail. Will recommend to any and all anytime they need plumbing repairs.

Bobby Back

Fast, professional service. Discovered a leaking water heater tank in the morning and had it replaced by late afternoon. Cody explained our options and executed the replacement in short order. Very knowledgeable and professional. Highly recommend!!

Keaira Day

Khan was amazing! Friendly! Courteous! And efficient! He arrived on time as scheduled and performed his duties. He gave great advice on maintenance and I’d highly recommend him for future services!

Mary Frosio

Upon my request, your technician, Patrick Lowe came to my house to do various gas and plumbing projects. Once again Patrick provided excellence customer service. He is best in class! A gentlemen, professional, and expert technician with a pleasant demeanor. Fenwick management, you have a star on your team. I hope you recognize and reward him accordingly! :)

Vinson Usher

Steve was not only on time he was early. Steve cleaned as he went and was very personable. After Steve completed the job Steve carried away the old unit and put everything back where it belongs. I truly felt appreciated as a customer.

North Florida Baseball Academy Jacksonville, FL

Wealth of information and experience. Laid out every choice. I had 3 choices. No hard sell. Knowledge is power and I felt that I decided on the best choice within my budget. Yes... I would definitely tell a family member or friend to give them a call. Btw, the company has an AC division and same company installed my new AC unit... 5 stars as well.

Tom Jo

We had 2 plumbing issues - a leaking garbage disposal and a leaking faucet on a bathtub. I called Fenwick and they had Plumber out the same day. Tim was courteous and polite in addition to knowing the plumbing business. He replaced the faucet and the leaking garbage disposal and was finished by late afternoon. We’re happy with the repairs and the job done. Will use Fenwick again?

Wade Bell

I would highly recommend Fenwick services! I called them in the morning to get a new tankless water heater and they had it installed by the end of the same day. It works great and I couldn’t be happier with the great service and professional attitude.

Mark Fontaine

Four years I used Bill Fenwick Plumbing and was always satisfied. The company sold and everything has changed. The technician that perform the job started out by telling me it was gonna cost between $4000 and $5000. if I wasn’t savy enough to negotiate he would’ve charge me $5000. It was like I was buying a used car. We ended up settling at $2500 and I still paid way too much. Adding insult to injury Fenwick tore the wall out to repair the plumbing and left it as is. I had to hire an additional contractor and spent $563 more dollars to repair the wall drywall and paint. Dealing with Bill Fenwick Plumbing is like buying a used car. They to rip you off for his much as possible. I was OK paying $160 per hour and $150 just to show up but that wasn’t good enough for them anymore. I have a handful of other friends that used to use Fenwick and they never will again as well. I now use Turner plumbing. Turner plumbing does great work and charges $80 per half an hour. Again I was a Bill Fenwick customer for many years. Bill Fenwick was a good man. The people who purchased the company not so much. Mark Fontaine

Theresa Wilson

John Atnip was the bomb 💣 dot com! Not only was he professional and courteous but also knowledgeable about the service he was providing. He came in, was able to unclog my drains and had us up and running. He continuously checked behind himself to make sure sure that the work was done prior to taking payment. He provided me with an estimate and captured my signature prior to starting the job and explained everything to me. This is my 2nd time utilizing Fenwick and because of the consistency in quality services that I received, I’m going to have them do additional work for my future group home. Hands down, the price is right, the service is good, and you won’t be disappointed with the technicians. John was not only good looking but very respectful and down to earth. Fenwick is lucky to have such talented people on their team. I highly recommend this company to anyone looking for a trustworthy company with fair prices. Thank you John & Fenwick for meeting the needs of my family.

Jacqueline James

The service technician,Andrew who responded to today's service call. What I like about him was he explained what he was doing in layman's terms. And, he answered my questions to the best of his ability. Also, when he encountered an issue outside his skillset, electrical, he called the office for available resources. Fenwick will send their electrician out early tomorrow to service the electrical component of the problem. He was very manerable, and I will request Andrew for future services.

Linda Shoemaker

Very good customer service from initial appointment scheduling, texting arrival time and promptness. Highly recommend. Good & not-so-good news..., unable to find leak in kitchen ceiling; recommended a roofing company. Fenwick is my go-to plumbing company! Techs are professional and kind. Appreciate his recommendation rather than just performing something not actually needed then charging a ton! Trust.

Karla Tandy

From Brian scheduling my appointment for today to Tina reaching out with a courtesy call to let me know the tech was on his way to Frank exhibiting great patience and professionalism. He even took his shoes off when he entered my home. The service was second to none. All around another great experience. Fast and efficient.

Paul Yelverton

Justin contacted me prior to arrival to confirm arrival time. The repairs were done and seem to address our issues. I’m very happy with the same day service, quality of the repair and Justin’s service and information shared. This was the second time we’ve used Fenwick the past couple of months. Both times the work was done the same day we called. Individuals doing the work were very professional. Fenwick will definitely be our first call when needed in the future.

Holly Wiegmann

We called Fenwick to remove an existing vanity and faucet and install a new set. Frank Lamia arrived on time and was a pleasure to work with! He was friendly, courteous, and respectful. He did a great job. I definitely recommend Frank and Fenwick for all plumbing needs!

Mk Larrea

Appreciate the service and professionalism of Travis Smith (Manager), very understanding and knowledgeable. I'm glad he was able to send Chris Anderson veteran service technician to take care of the issue(leak). Is very important to trust a company, and I will say they changed my mind. I will definitely recommend their services. Satisfied customer here. Thank you! 😊

Jen Stocks

Our kitchen sink was leaking and flooded our cabinet of course a couple days before Christmas. I called Fenwick and they sent a plumber named Alan out that night. He was nice, fixed our problem and also our faucet so our water pressure is a lot better now.

Mandy Poland

We had a great technician named Jesse come out and replaced our water heater. They were very efficient I believe they got to my house around 930/940 for the estimate and had it replaced and running hot water by noon. They were very professional and personable!

Sheryl Blalock

Justin arrived just when he said he would. Within a few minutes he pinpointed the trouble and set to work. He found not just one clog but another one several feet past the original. Once he cleared them, both our bathrooms and kitchen sinks were clear again. He was very professional, courteous and efficient. Thanks Justin!

Jade McBroom

We have used Fenwick for years! Always pleased every time and have recommended them to friends and family who have also become satisfied customers. Our most recent service tech, Andrew M., was on time, professional and did an excellent job explaining what he would be doing and the cost. Greatly appreciated.

Gina Bruno

Michael and Sean were prompt, professional, friendly and explained all my options to me for my water heater replacement. I appreciate Fenwick getting out here so quickly and making it a great customer experience.

Amanda Edwards

I reached out to 4 companies when I experienced a main water line break. Three kids and 2 dogs with no water is no fun! Fenwick was fastest to be available and I am thankful. Patrick was so great! Friendly, clear communicator that made me feel confident in trusting the company. He was fast and explained what was going to happen when needed. I was actually happy with the price!!! I would absolutely use Fenwick again, and will ask for Patrick :)

V. S.

This was my first time using Fenwick. I needed a gas line removed from stove and line capped. I picked them at random as they were one of the few companies that I recognized the name. Excellent communication throughout process (appt window, arrival time, picture of tech assigned, etc). Cody K was my tech. He was friendly, professional, and helpful. Highly recommend - I would not hesitate in using this company again.

Allison Fahland

A name and company you can trust for plumbing, heating and air. Living in Orange Park Florida, you know Florida weather can be bipolar during the winter. One day you’re running heat and the next you’re running your AC. I kicked on my AC on Saturday only to discover it wasn’t blowing cold air. I immediately jumped online and scheduled for a technician to come out. Always available and not outrageous for a weekend service check. Ryan was my technician for a scheduled appointment Sunday to determine issue and showed up at schedule window. Knowing the unit is 24 years old much of the parts and items have become obsolete and you can’t bandaid things any longer. Now to have estimate for getting things back in running order without issues. I called upon them for replacing AC on my deceased sisters home where my nieces reside. I’ve had them replace my water heater when that went out. Now I trust in them for my own AC/heating needs.

Chuck Olessker

Our service tech, Patrick is the best!!! Courteous, prompt, knowledgeable, accommodating, professional, informative. What more can a customer ask for? The staff at Fenwick kept me updated with texts, emails and phone calls ... the contacts were not overbearing. It is quite apparent Fenwick is customer service focused. Fenwick is my only call for plumbing services. Thank you.

Chris M

New fridge delivered and the faucet behind it was leaking when we hooked up the water line. Called Fenwick at 11:30 on a Saturday and they said they'd have someone out between 12 and 4. Dayngel showed up at 2, had the issue diagnosed and quoted in less than 10 minutes. Less than an hour later the job was done and our new Fridge is in full working order. Dayngel was knowledgeable, friendly and performed a very clean and tidy repair. Dayngel is the man!!!

Dana Stephens

I called Fenwick’s Plumbing on a Saturday morning to unclog my kitchen sink. The office team was professional and kept open lines of communication so I knew what to expect and when they would arrive. Fadi arrived within 30 minutes of my call and brought his A game. He was kind, skilled,, efficient, and confident. His confidence made me confident in his abilities. The entire experience exceeded my expectations because of the awesome team at fensick’s.

Al Vigliano

Steve Hancock my technician was absolutely great. He diagnosed the problem with my leak from the jea meter and was able to fix it that day. He was professional and extremely neat. He left the job at the end and you could hardly tell he had to dig up the lawn in certain spots

Mark Fackler

Jesse was as professional as i have ever experienced. Honest and really did a great job with install and left the closet much cleaner than he found it. Customer for life!

anna

We were very impressed with Fenwick Home Service. We had a pipe break in a wall in our guest bath and the only way to stop it was to shut the water down in the entire house. I was able to call at 2:00 am in the morning and set up an appointment for the next day which was such a relief. Dale Willis was the plumber that arrived, on time and we were very impressed with his skills and professionalism. A problem that we thought would take days to resolve was fixed and our water was back on by the follwing afternoon. We can't thank Dale enough and will definitely reach out to Fenwick again and recommend them to our friends and neighbors.

Brett Liotta

Andrew was excellent. Thanks team Fenwick! updated 4/26/2024: Michael B from A/C was also very good. Friendly, courteous, and thorough with his inspection and explanations. updated 12/10/2024: Rafael S from plumbing did a great job replacing the Rinnai water heater. He was friendly, helpful, and easy to work with. Thanks Rafa!

Gail Holman

On Wednesday Oct 30th, Matt and Paul came to look and our tankless hot water heater which had stopped working. They were very personable and quickly began to diagnose the problem, which was determined that it was in dire need of being cleaned. They worked for quite a while to clean it, even pausing to take pictures of the process. They kept me Informed of everything they were doing and answered all questions that I had. They were extremely knowledgeable and I felt very comfortable that it was being done right. They also had other suggestions about my water softener system, which I appreciated. When they finished, we had hot water! The bill was reasonable as well. My husband and I really appreciate the services provided by Matt and Paul, especially since they came all the way from Jacksonville to Glen St Mary, which was more than many others were willing to do. Some companies never even returned our calls. We had an exceptional experience with this company and its employees. We appreciate all they did for us and would highly recommend them. Thank you again, Matt and Paul!

Nancy Tanney

John and Gabe (hope I got that right) did an awesome job isolating the leak in my kitchen and repairing it. And I also compliment Fenwick on their communication both before the arrival (with pictures of the assigned tech) and from the actual techs throughout the whole process. Count me as a happy satisfied customer 😊

Sherard Saladeen

Called Fenwick with for an estimate for a repipe on my parents house. Darryl came out gave me a fair quote and I decided to go with them and I’m extremely grateful that I did. Matt Atnipp the repipe specialist and his partner Gage they were excellent at their job. Friendly and explained everything what was going on. They are very knowledgeable and experienced.I would highly recommend them for repiping and any plumbing issues. If I need anything else I will be calling Fenwick and asking for Matt. I’m truly grateful and happy for job that they did and being able to help me and my family.

Joseph Strain

Technician took the entire day to complete the job because he was along. he had to put together two new toilets plus switch an old one from one bath room to another and disposed one. The home had just placed the entire first floor with engineered laminate floors. Of course he placed floor mats to protect the new floors. He left the house a spotless as he found it, we had a cleaning service just before he arrived. Of course he made sure all toilets were working the way they should. Excellent job.!!!

James Debruhl

My issue being no warm/hot air coming out of my ceiling vents when I had my thermostat set to “heat” at a set temp. The unit would run but blow cool (to my hand) air. Sparing some details about further troubleshooting, I did some research about the issue and then decided to call Fenwick. I was able to get a technician sent to me during the same day that I called. Dylan, the technician (friendly & knowledgable), quickly evaluated the cause and determined that there was a leak in my refrigerant line based on a pressure test showing no pressure whatsoever. He did a test on the line by filling it with nitrogen (if I remember correctly) and revealed the location of the leak based on hearing the audible hiss from the coils in my indoor unit. Having identified the issue, we discussed solutions where I was presented several options. He determined that the parts were under factory warranty and provided me an estimate for the repair. The cost was unfortunately much more than I was expecting (basing expectations on: the original cost of my unit w/ installation when I bought it new and that it is not near the end-of-expected-lifecycle based on manufacturer info) for labor and other non-factory warranty covered costs included a (new/different) warranty for the repair done by them. Seeing as I had this current ac unit installed 5 or so years ago (purchased and installed by a different company) I expect that I should have another 5 years or so of reliability with this unit. Dylan, understanding my perspective regarding weighing my options, set me up with an appointment for a free estimate for potentially replacing the entire unit in case that might be a more ideal solution. He left me with a few tips in the meantime while I continue the process of determining the best route forward. It was a very timely and useful diagnostic appt and the technician was knowledgable and quick to understand my perspective. I was charged exactly what was previously discussed during my initial call with the company for a diagnostic check. I’m a happy customer with Fenwick and have leveraged their services for AC as well as plumbing in the past. With that in consideration and to no fault to Fenwick in particular, the cost of this particular repair warrants additional research before making a decision.

Rick Dalton

Patrick was excellent. He did such a professional job of handling our leak and is installing our new tankless water heater. We worked through numerous alternatives with us to find the best one. They clean up and even patched our drywall. The company contacted us to move up our appointment once they heard we had a leak. Absolutely excellent customer service.

Rob

We are beyond pleased and impressed with Fenwick Plumbing. We had an urgent need for service, and within an hour, a technician arrived. Zach quickly assessed the situation, explained the necessary repairs, and resolved the issue within 10 minutes. The professionalism and rapid response time were by far the best we've ever experienced. The rates were reasonable, and we now know that, should we ever need a plumber again, Fenwick will be our go-to for life.

Bella Donna

Dayngel Fernández was the technician sent to do our assessment and repair. He was patient and explained everything to our understanding. He took care and repaired our plumbing issue then cleaned up after checking that everything was in proper working order. There were a few unexpected issues during his repair job but he handled them professionally and calmly. I appreciated greatly that he did his work carefully and to ensure that it would be properly completed. Because of this experience with Mr. Fernandez, I would recommend him and Fenwick Services for any plumbing job.

james berry

Had a great experience with your employee brenden. Very professional and did not mind questions about different things and opinions on what we can do in the future if I wanted to change my sink. He left the area clean and looked like no one had been there doing repairs! He reset an undermounted sink and put in a new faucet, did a better job than the people who built the house. Thank you for the great service

Scott Payne

I am a General Contractor…and I use Matt Gray to do all of my plumbing and gas work. I have been in this line of work for approx 27 years now…and I can honestly say’s that Matt is without a doubt the best plumber that I have ever worked with. He is extremely knowledgeable of the field and of code. He is extremely meticulous and will not leave the job site until everything is as perfect as it can be in this line of work. He also works well with all of my other sub contractors to make sure that all aspects of the work are coordinated together. I appreciate and respect him. I could not recommend him more. Paul Golden works along side Matt on all of my projects as well. He has been a great addition to the team. He is a great plumber and is also very conscientious. He does great work. I am very happy to have both of these guys working with our team.

Prudence Baldwin

Fadi, our plumbing service technician, as polite, efficient, and professional. He answered all of our questions and offered advice but did not pressure us to buy a brand-new toilet. We highly recommend Fenwick.

Dan Jaffa

Not often can a plumber save a marriage but Fenwick rep Dayngel did an amazing job installing my new undermount sink. Our last one fell out and me one installed.

Laura Wilson

First time having Fenwick out for plumbing needs. Super easy to request appointment online! Technician (Ronald) was very friendly and knowledgeable. Fixed us up with a new garbage disposal very quickly! Left our under sink area cleaner than when he arrived, too!

Penny Sneider

Jesse, My technician was fabulous! He was polite, knowledgeable and extremely helpful! I would recommend Fenwick, plumbing highly!!! Don’t forget to ask for Jesse and Sean to do your work.

Vickie Miller

Big shout out to Michael and his son who fixed my toilet leak. Michael explained the work he was going to do, completed all very professionally and provided details on the issue. He treated me with respect and patience. I would recommend Michael and Fenwick and will use them in the future. (Deb)

Ann Marie Rogers

Wow! Above beyond, above and beyond our expectations! :) Worth saying twice! Felt like my brothers were here working! Our water heater replacement lead to a needed replumb we had put off! Thank you Stephen James and Cody Technicians and Darryl Lucas Service manager! Your friendly Professional service is greatly appreciated! I highly recommend this company!

Nora M

Great experience. My water heater was leaking water at midnight, they contacted me immediately and came at 8:30 in the morning. The technician was great!! He was very friendly and did a great job in a timely matter. Great service! I recommend this place 💯 percent. I give them 5 stars!

Shelley Anderson

Andrew and Craig were absolutely amazing today. Our water heater was leaking and flooding our garage. They arrived within an hour and had a new water heater installed within a couple of hours. I was super impressed with their professionalism and ability to install so quickly. They were kind and did such quality work. I will use Fenwick again. Thank you.